Care Coordinator
Responsibilities:
- Monitoring staff and service user communications;
- Monitoring and managing rosters for the allocated geographical areas
- Responding to concerns, complaints and queries from Service Users, escalating where appropriate
- Responding to complaints and queries from employees, escalating where appropriate
- Ensuring good record keeping;
- Involvement in the recruitment process for allocated geographical area where required
- Emergency assignment of workers to cover care calls when required.
- Ensuring that all points of service delivery are implemented to high standards
- Support the implementation of effective quality assurance systems to promote high quality, best practice and continuous improvement of services
Experience:
Minimum of 2 years of experience in line management position within Health & Social Care
- Full driving license with use of own vehicle
- Experience of using electronic rostering systems
- Experience in a Care Coordinator Role