Permanent - Full Time - 37.5 hours per week
We are currently looking to recruit a Customer Service Manager to join our team within Lovell's South West region.
Reporting to the Operations Director, you'll manage and deliver the administration process relevant to post contract/handover services to Client/Purchasers for the completion of defects and release of retentions as appropriate.
You'll organise the Customer Care Operatives' daily diaries, including coordinating work to Open Market and Housing Association properties as and when required, along with liaising and organising subcontractors / suppliers works.
We'd like our Customer Service Manager to have a strong customer focus and proven experience in a similar role within the new build industry. With exceptional written and verbal communication skills, you'll have excellent time management skills and a keen eye for detail. You'll be highly motivated, have good problem-solving skills and be fully competent in Microsoft Office. A good understanding of COINS is desirable.
Benefits
- Holidays - 26 days
- Life Assurance
- Pension
- Private medical insurance
- Ability to purchase additional holiday
- Access to discount portal
- Cycle to Work scheme and the Lovell Way to EV
- Digital GP
- Employee assistance programme
- Sharesave scheme
As an Investors in People Gold award employer, Lovell is the UK's leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.
We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.
The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.