Are you a dynamic leader with a passion for operational excellence? Do you thrive in a role where you can make a tangible impact on the day-to-day business operations? If so, we have the perfect opportunity for you!
Reed is working with a rapidly expanding company with a strong presence across the UK, USA, and Australian markets. We are seeking an Operations Coordinator to oversee the day-to-day operations and drive our mission forward. This is your chance to work closely with our Managing Director and play a pivotal role in our success story.
Role: Operations Coordinator
Salary: £28,000 - £29,000
Location: Birmingham, Sutton Coldfield
Monday to Friday, full-time (Permanent)
As the Operations Coordinator, you will:
- Onboard and integrate new employees seamlessly into our team.
- Lead and manage all operational aspects in the absence of the Managing Director.
- Develop and maintain Standard Operating Procedures (SOPs**)** to ensure consistency and efficiency.
- Monitor and maintain training records, organising employee training as needed.
- Track performance and productivity through KPIs and timesheets.
- Implement and improve processes to enhance service delivery and customer satisfaction.
- Analyse and summarise monthly reports to provide actionable insights.
- Motivate and inspire employees to maintain high standards of quality control and customer service.
- Engage in both tactical and strategic activities to support business growth.
- Perform additional duties as required to support business needs.
Required Skills & Qualifications:
- Proven experience in operations or a similar role.
- Strong leadership skills with the ability to motivate and delegate responsibilities.
- Excellent organisational skills and attention to detail.
- Experience in process improvement and service delivery optimisation.
- Commitment to the welfare and wellbeing of team members.
- Flexibility to perform ADHOC duties as required.
Apply now and be a part of something truly special!