This client is looking for a fantastic Sales Administrator to work as part of a small team, in a demanding customer service role, requiring an excellent telephone manner, strong interpersonal skills and first-class administration skills. Processing of orders for our UK, Irish and Export clients, managing queries and complaints, checking stock levels, tracking shipment and chasing carriers. Overall providing an excellent level of customer service.
The role is office based in NG6
Monday - Thursday 8.30 - 5.00
Friday - 8.30 - 4.00
Your roles and responsibilities shall include, but not be limited to:
- Receiving inbound calls
- Managing numerous emails
- Administrating and acknowledging all UK and Export orders on our Sage SOP system
- Processing of Irish shipments which includes producing customs and shipping documents
- Progressing deliveries with parcel and pallet carriers
- Managing stock in terms of back orders and split deliveries and communicating with customers to advise status of their order
- Liaising with procurement and production to ascertain dispatch dates and progress orders
- Dealing with and recording customer complaints
- Running reports and updating spreadsheets
- Control of documents and records, updating and filing as required.
- Assist with preparation for internal and external audits
Essential skills:
- IT proficient in MS Office packages
- Previous customer service experience essential
- Excellent and confident telephone manner a prerequisite of the role as the first point of contact
- Excellent written skills
- Excellent time management
- The ability to communicate with staff at all levels
- Confident & Enthusiastic
- Calm under pressure
- Ability to work as a part of a team as well as being self-motivated
Salary and benefits:
- Between £25,000 - £27,000 depending on experience
- Staff parking
- Company events
- Holiday buy back
- Bonus scheme which is KPI/performance related
If you are interested, please apply and one of our constultants will be in touch!
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