Role Overview:
proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.
Our immediate requirement is for an experienced Lead Technician to be a key part of our team, representing proAV.
One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user's organisation in London who continue to invest in state-of-the-art technologies, services, and training.
This is an exciting opportunity for an exceptional, experienced Lead Technician to join an established operation with scope to drive and enhance the service at every opportunity.
Experience and seniority of the position will be reflected by the remuneration and benefits package.
Key Responsibilities
Operational responsibilities to include:
- Service Ownership of all aspects of day-to-day delivery to our clients and partners.
- Primary point of contact onsite for our client.
- Staff management to the onsite team/s and rota.
- Provide comprehensive reporting to the service delivery and account manager.
- Attend monthly and quarterly service review meetings.
- Provide a senior level of technical support at the point of escalation.
- Operational coordination between proAV teams including the technical helpdesk, field service, projects teams and client liaison.
- Audio Visual support onsite when required; this could be supporting events, VIP meeting room support and hybrid meeting support.
Expectations of an onsite Lead Technician:
- Strong leadership and team building initiatives.
- Assist with the recruitment process when required to conduct interviews and provide feedback to our recruitment officer.
- Conduct weekly meetings to consistently improve the onsite service.
Desirable skills:
- Minimum of three years corporate AV support background.
- Knowledge of Audio-Visual systems and technologies.
- Knowledge in Event audio, video and lighting equipment both digital and analogue.
- Ability to quickly adapt to changing needs, infrastructure, and evolving business processes.
- Ability to multitask and work under pressure to meet strict deadlines.
- Remain client facing and calm under pressure at all times.
- Have excellent communication, time management, presentation and organizational skills.
- Be enthusiastic and self-motivated.
- Be able to establish productive relationships with people at all levels.
- Ability to use own initiative appropriately.
- Customer focused and strong ability to deal with individuals on all levels in a friendly, welcoming and helpful manner.
About Us:
proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.
From reviewing technology to integration to post-deployment support, you're in safe hands when you trust your AV and UC to proAV.
We are recognised as one of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open.
From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients' business-critical AV systems architecture, products and technologies 24/7/365.
Equality, Diversity & Inclusion:
proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.