Head of Business Solutions
Salary: £74,000 per annum – 2024/25 + pay award pending and other great benefits
Basis: Full Time
Type: Permanent
Location: Birmingham, B37 7YN/Hybrid
We are brave, we are ambitious, we are honest, and we are Citizen!
At Citizen, we are proud to be able to give tens of thousands of people across the West Midlands one of the most important things they will ever have – a home and a foundation for their life.
We are currently looking to recruit an experienced Head of Business Solutions to join the ICT Directorate. The purpose of the role is to lead the development of Citizen's housing management system (ActiveH) and drive an intensive improvement programme across all business systems. You will translate strategic objectives into digital solutions, manage software releases, oversee the systems development roadmap, and liaise with stakeholders and suppliers. This includes managing contracts and preparing budgets.
You will manage a team of around 20 staff, including programme and project managers, technical developers, business analysts, report writers, and IT trainers. This demanding role requires balancing multiple priorities and collaborating with third parties and Citizen's leadership team to deliver quality business outcomes.
The Head of Business Solutions is an important and demanding position. You will be expected to manage many competing priorities, working collaboratively with third parties and colleagues across Citizen's wider leadership team to ensure the successful delivery of quality business outcomes.
You will report directly to the Director of ICT.
In housing you can make a real difference, the role of Head of Business Solutions will involve:
- Translating business objectives into effective digital outcomes, through effective programme management
- Responsibility for Citizen's Housing Management system (ActiveH) and associated core systems, including the technical change programme and business as usual activities.
- Driving a continual improvement culture across Citizen
- Working as an active member of the ICT Directorate, Citizen's wider leadership team and building long lasting relationships with key stakeholders and partners
- Driving a continual improvement culture across Citizen
As Head of Business Solutions, we need you to have:
- Experience of working at a leadership level
- Experience as a lead role in planning, implementing and developing a housing management system, preferably ActiveH
- Experience of the technical aspects of housing management and supporting systems
- Knowledge and understanding of the interdependencies of directorates (in the housing sector) and the ability to lead large-scale complex software projects in addressing their overall business requirements.
- Experience of leading change and managing a programme of improvement activities
- Good understanding of technology and the operations of an IT department.
- Knowledge of cyber security, data regulatory and quality requirements for the Housing sector
- Educated to degree level or equivalent or extensive experience
- Professional technical, managerial or other relevant qualification.
We will be an employer of choice and invest in our people
To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. We will work together as one team and embrace our Citizen values.
We will attract and retain the best and brightest professionals, support them to achieve their potential, and reward and recognise them for the fantastic work they do.
Competitive terms and conditions
- Annual leave of 32 days a year plus bank holidays
- Annual leave purchase scheme – option to buy up to an additional 5 days per year
- Enhanced family leave (maternity, paternity and adoption)
- AXA private medical
- Organisational Sick Pay
- Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
- Life cover of three times your annual salary if you join the pension scheme
Health and Wellbeing
- We provide IT and Home Office equipment to support hybrid working
- Occupational Health
- EAP – a 24/7 telephone counselling service providing free, confidential advice.
- Cashback scheme – cashback on optical, dental, prescriptions and a range of other medical costs meaning the costs are covered for employees. The scheme also offers digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more!
- Access to Citizen's Wellbeing initiatives and Wellbeing platform
Learning and Development
- Extensive learning and development opportunities.
- Opportunity to study for a professional qualification
- Opportunity to join the Staff Consultative Forum and EDI Forum
Find out more about our benefits here: Citizen | Benefits (citizenhousing.org.uk)
Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk.
Closing date: Friday 1st November 2024
Interview date: 7th, 11th, 12th, 13th, 14th of November (to be confirmed according to availability)
Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.
We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect. As part of our recruitment process, we carry out robust safeguarding checks.