We have an exciting opportunity for a Customer Service Advisor to join the team on a part-time (Monday – Thursday), permanent basis. In return,you will receive a competitive salary of £22,733 per annum, pro rata.
At Bournemouth & Poole College our staff are passionate and committed to achieve the very best outcomes for our students – we transform lives. We recognise and value our people as our most important asset in achieving each of the strategic outcomes within our College's Strategic Plan. We believe it is through our people that an excellent student experience will be delivered, and this will have a positive impact in our local community. We value inclusion and we are committed to the promotion of equality, diversity, and inclusion, ensuring we have a diverse, skilled, and motivated workforce who are empowered and engaged. This makes our College a unique, vibrant and rewarding place to work. You will be employed through Southern Educational Professional Services Ltd; a subsidiary of the College.
About the role:
As the Customer Service Advisor you will provide a friendly, welcoming and effective front-of-house service both through the College Enquiry Centre and in Reception dealing with enquiries from customers, students and colleagues.
Responsibilities as our Customer Service Advisor will include:
- Be the first point of contact for incoming telephone calls, answering queries using the College's CRM system, use of Live Chat and providing initial information, as required.
- Process all customer enquiries in a timely and responsive manner in line with College standards offering outstanding levels of service.
- Deal with messages left on the voicemail in accordance with procedures.
- Take messages when necessary and e-mail them to the correct contacts
- Work with the other support teams to correctly signpost enquirers and give correct and up-to-date information
- Work with colleagues on both sites to ensure information is passed on and updated
- To assist with The College Emergency Evacuation Procedure, including initial contact with the emergency services.
- Processing petty cash, counting of floats & supporting cash officer with daily banking
- Issue staff and student ID badges
As our Customer Service Advisor, you'll ideally have:
- Level 2 (or equivalent) English and Maths
- Competent in Microsoft Office applications
- Worked in a reception environment or busy office when customer service was key
- The importance of delivering high standards of customer service.
- Excellent telephone manner
- Communication skills including written and verbal
- Excellent administration skills
- Proactive, focused and well organized
- Willingness to learn new systems
- Discreet
- Attendance at college events ie open evenings including outside of normal working hours
Benefits:
- You will receive excellent benefits and a competitive salary:
- 27.5 days annual leave plus bank holidays, increasing to 30.5 after 5 years' service (pro rata for part time)
- up to 4 days additional leave during the Christmas closure period
- Free parking at all of our college sites (where spaces are available)
- Access to Discount Schemes at multiple retailers
- Enrolment into the NEST Pension Scheme
If you feel you are the right candidate for this Customer Service Advisor rolethen please click ‘apply' now! We'd love to hear from you!
Closing date: 04 October 2024
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks which includes an enhanced DBS check as well as providing proof of right to work in the UK.