Are you an experienced Aftersales Manager looking for a new challenge?
Discover an amazing opportunity with a busy main dealer!
Automotive Aftersales Manager - Slough
Salary: Basic £45,000 OTE £75,000 plus car
Working Hours: 8am - 6pm
An Aftersales Manager is required for this well established and highly successful site based in Slough
The successful candidate will have demonstrated a solid background of Aftersales management in a prestige dealership environment. An eye for new and original marketing idea's along with exceptional organisational and man management skills as well as focus on 1st class customer service are pre-requisites of this role.
Aftersales Manager Responsibilities:
- Planning, controlling and monitoring processes in customer services areas while managing and developing employees
- Improve standards of performance of the service team through effective coaching and performance management
- Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, and cost of sales)
- Monitor and evaluate customer needs and competitor activity in the market, ensuring that marketing campaigns are relevant and targeted
- Ensure accurate recording of all daily operating controls and KPIs
- Make sure premises, tools, equipment and other dealership assets are controlled and used effectively
- Maintain an effective control of expenses in line with agreed objectives by regular examination and review of management accounts and budgets
The ideal Aftersales Manager:
- Previous experience managing both service and parts department essential
- You will need to have had a solid career history to date gained in a main dealer Aftersales department
- Be a confident relationship builder dealing with customers at all levels
- You will have an extensive career in aftersales management
- Ability to create a good working atmosphere, enthuse and motivate a team while ensuring that agreed targets are met by the service team
- Needs to be process and stats driven
- Demonstrate an entrepreneurial flair to drive the business forward
- Proven ability to deliver high CSI results with a passion for excellent customer service
- Have knowledge of vehicle design, manufacture and legislation
- A full driving licence
If you are looking for a fantastic opportunity within your already successful career and would like to join this highly successful prestige motor company then apply today!