Customer Service Agent
- Job Type: Full-time, Temporary (6 months)
- Location: Morden
- £14.00 - £16.00 per hour
My client are currently seeking a dedicated Customer Service Agent to join their public sector team on a temporary basis for 6 months. This role is ideal for an individual with a strong background in customer service who is adept at handling inquiries and providing exceptional support to the public.
Day to day of the role:
- Respond to customer inquiries via phone, email, and live chat in a courteous and professional manner.
- Provide accurate information and assistance to customers, ensuring their queries are resolved promptly.
- Maintain a high level of product and service knowledge to offer solutions and support.
- Record details of customer interactions and transactions, tracking all inquiries and comments.
- Collaborate with team members to ensure a consistent and high-quality service experience.
- Handle and resolve customer complaints or escalate issues as necessary.
- Meet personal and team targets for service efficiency and quality.
Required Skills & Qualifications:
- Proven experience in a customer service role.
- Excellent communication and interpersonal skills.
- Ability to work effectively both independently and as part of a team.
- Strong problem-solving skills and the ability to think on your feet.
- Familiarity with customer service software, databases, and tools.
- Ability to handle stressful situations with patience and professionalism.
Benefits:
- Opportunity to work within the public sector and contribute to the community.
- Gain valuable experience in a supportive and dynamic environment.
- Be part of a dedicated team committed to providing excellent public service.
To apply for the Customer Service Agent position, please submit your CV and a cover letter detailing your previous customer service experience and why you are interested in this temporary role.