Your Company:
The NET Recruit team are delighted to be working with a high-growth and successful software company based just outside of Southampton, who are searching for an Application Support Technician with application experience to join their team.
The company are passionate about fostering values such as training and development, thus are keen to nurture their employees to achieving their best through continued support, learning and progression opportunities. The company in question also believe in providing their employees with a holistic experience, therefore the opportunity is open to work a number of roles within the organisation to find the one best-suited and preferred for you.
Your Role and Responsibilities:
While in this position your duties may include but are not limited to:
- Supporting application software, including ERP Solutions and other similar business applications
- Providing customer service solutions to clients, whether this is general enquiries or practical resolutions
- Working through assigned cases, utilising troubleshooting and bug-fixing skills where needed
- Escalating necessary issues beyond a 1st line capacity to more senior technicians where required
- Shadowing experienced technicians on more complicated/technical problems to improve understanding and knowledge
- Interrogating problems and advising the developers
- Additional ad-hoc and wider supporting duties where required by the Support Manager or other staff
What you will need to Apply:
For this role, applicants should have experience within application support, and possess good IT Support knowledge, as well as showing the hunger to expand their existing knowledge into new areas. You should be passionate about technology, a strong problem solver and capable of culminating these areas into providing exceptional customer service from start to finish. Additionally, you should possess an analytical mindset, working through problems in a logical and methodical manner where required, as an individual or part of a larger team. It would be desirable for applicants to possess a relevant degree in IT, Business or a related field.
What you will get in Return:
This exciting new position has come about due to the continued success and growth of the company across the last few years as it expands its remit and services. A salary of up to £30,000 is on offer, which is partly dependent upon prior experience and its relevance to this position; alongside additional benefits, such as discretionary bonus and other benefits available after completion of the probationary period.
Furthermore, you will receive full training and opportunities to explore a number of positions available within the company, opening up multiple routes of progression that enhance your skills and development capabilities.
If you are interested in finding out more information on this opportunity, please reach out to:
Joshua Whitton - Recruitment Partner
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