My client, a global leader in the Aviation Electronics sector, is currently seeking a Customer Logistics Executive to join their growing Procurement & Supply Chain team. This permanent position is crucial to ensuring smooth customer order management and transportation coordination.
Key Responsibilities:
- Sales Order Management: Creating and managing sales orders, processing delivery notes, and completing order reviews.
- Shipment & Invoicing: Raising proformas for direct shipments, handling invoicing tasks, and providing necessary documentation for direct shipments.
- Tracking & Reporting: Updating open order books, delivery note trackers, and managing customer backlogs.
- Transport Coordination: Booking transport in customer portals and arranging premium freight as needed.
- Warehouse Liaison: Collaborating with warehouses in Rotterdam, Morocco, and the UK to ensure smooth operations.
- Shipping Documentation: Creating ASNs and preparing shipping documentation as required.
- Customer Support: Providing comprehensive customer support via email, phone, and online meetings, and coordinating customer requirements through weekly meetings.
- Issue Resolution: Assisting the Quality Control (QC) team with resolving customer complaints and logistic quality issues.
- Process Involvement: Raising requests for CDRs, attending New Product Introduction (NPI) handover meetings, and maintaining DN trackers and open order books.
- Master Data Management: Ensuring proper master data maintenance and continuous process updates.
Job Requirements:
- Proven experience as a logistics controller or similar role within the procurement supply chain sector.
- Strong proficiency in order management and transport coordination.
- Exceptional customer support skills, including the ability to resolve issues and complaints effectively.
- Excellent organisational and administrative abilities.
- Strong communication skills for liaising with internal and external stakeholders.
- Competence in managing data, tracking systems, and maintaining records accurately.
Benefits:
- 25 days holiday + public holidays, plus an additional 3 days during the New Year.
- Life Assurance (x4 salary).
- Private Medical Insurance.
- Childcare Vouchers.
- Corporate Eyecare.
- Free onsite parking.
- Flexible working hours.
If you are an experienced logistics professional seeking a new challenge, we encourage you to apply and join a dynamic team where you can contribute to the efficiency and success of global logistics operations.