Law Firm IT Analyst London up to £38,000 + Benefits This is an office-based role
Our client is a regional Law Firm that is now looking to recruit an IT Analyst. The company are seeking a talented IT Analyst to join their dynamic team. If you have a passion for technology, a strong customer service ethic, and a desire to work in a collaborative environment, we want to hear from you.
This role would ideally suit someone from a law firm with an IT support background or from a professional services background.
Position Overview:
As an IT Analyst, you will play a key role in ensuring the smooth operation of the IT systems and providing top-notch support to staff. You will work closely with a team of IT professionals, leveraging your technical expertise to resolve issues, improve processes, and contribute to our continuous improvement efforts.
Key Responsibilities:
- 1+ years of hands-on related IT support experience in a professional services environment.
- Strong customer service ethic whether in person, on the telephone or via other forms of digital communication such as email and chat.
- Able to manage workloads by applying priorities appropriately or as directed with discipline. Appreciation of and ability to accommodate SLA and KPIs.
- Meticulous attention to detail.
- Willingness to take ownership of tasks and manage them through to resolution.
- Proactive, ability to be self-motivated and have a continuous improvement mentality.
- Awareness of data protection and confidentiality principles.
- Windows Server awareness.
- Active Directory user configuration experience.
- Ability to work as part of a team, supporting other team members.
- Excellent problem-solving and analysis skills with good attention to detail.
- Proactive, ability to be self-motivated and effectively manage own workload.
- Continuous improvement mentality.
- Technical understanding of current leading technologies, suppliers and industry terminology.
- Microsoft 365 awareness and willingness to gain an appropriate level of expertise in core systems such as iManage and Proclaim.
This position is a permanent office-based opportunity based in London. Salary is in the region of £33,000 to £38,000.