Summary
We are looking for an Estate Management Officer to join the Let Estate Management team who will be based at Hughenden Manor, and principally working across the Hughenden and Stowe Portfolios in Buckinghamshire. In addition to this you will support other estates based in Buckinghamshire, Oxfordshire & Berkshire where necessary.
You'll provide technical support for the let estate (comprising residential, commercial and agricultural properties), taking responsibility for elements of its management, maintaining excellent systems and processes alongside data analysis, to support the efficient running of the estates.
This is a permanent, full-time opportunity offering a salary of £34,000 per annum.
We support hybrid working; a combination of home and site/office working.
What it's like to work here
You will be part of a dynamic team consisting of estate managers, rural surveyors, building surveyor, building supervisors, letting officer and an estate management officer. You will be involved with a diverse range of historic buildings on our residential, commercial and agricultural let estate portfolios located predominantly across Buckinghamshire.
As well as working as a key player within your team, you will also have the opportunity to work with other Estate Management Officers across the London & South East region and help shape our ways of working.
The management of our tenancies and assets, together with the relationships we have with our tenants, underpins our national £50m+ annual rental income and is absolutely essential to the delivery of our conservation work.
The National Trust is the UK's biggest private landowner and you will support with the management of the properties it owns and protects.
What you'll be doing
Customer Service will be a vital part of your role in order to build and maintain relationships across the portfolios with tenants and colleagues.
You will provide a professional support service to the Estate Managers for the management of the residential, commercial and agricultural portfolios including managing key performance indicators, completion of compliance tasks and undertaking data analysis and management.
With a large portfolio of properties, you will be involved with residential re-lets, marketing, property inspections and low complexity rent reviews. Responding to requests for information, credit checks, schedules of conditions, producing GIS plans, drafting basic legal documentation and advice. From time to time you will assist with, or when appropriate, leading on low complexity property renovations.
You will work closely with the building supervisor and building surveyor and be central in supporting the processing of property repairs including raising purchase orders and administration of documentation.
Working as part of a wider team you'll help to care for and manage our land and buildings by supporting the delivery of the Estate Management Plans, cyclical work and wider National Trust conservation aims.
Who we're looking for
You can view the full role profile for this role in the document attached. This is just to provide a full picture of what is possible in this role, we'd love to hear from you if you have:
- A strong data management and analytical skills including to gather and interpret management information to support Estate Managers, Building Surveyors and Buildings Supervisors
- An understanding of residential lettings and property management including refurbishment alongside knowledge of the rural and building surveying environment
- Some understanding of the local letting market
- An understanding of the legislation relating to land and property including drafting licences and other legal agreements to support Estate Managers
- The ability to work as part of a team to achieve the best results, demonstrating best practice and sharing ideas and thinking
- The ability to develop and maintain data, systems and processes to support the effective management of the let and built estate
- Excellent IT, verbal and written communication skills
- Good consulting skills of listening, building trust and acting to deliver a high quality service
- Strong customer service skills whilst liaising with our tenants, partners and stakeholders.
The package
The National Trust has the motto ‘For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax-free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.