We're working with a leading Block Management company who are looking to hire an experienced Estate Manager to oversee a prestigious residential block in the heart of SW London.
Salary: £60,000 - £65,000 per annum DOE
Hours: Monday to Friday, 9am to 5pm. However some call out and evening/weekend work may be required.
The Role:
- The EM is responsible for proper maintenance, appearance, stock, cleaning, security, heating, health and safety and smooth running of the Estate and its facilities. The EM will take whatever steps are necessary to see that these functions are carried out to the highest standard and in conjunction with APM and/or Directors.
- Line management of the Assistant Manager and Maintenance Manager (Direct reports). Active input into the development and well-being of the wider team including Concierge staff, Handyperson and Cleaner. (Indirect reports).
- Writing and delivery of Annual Performance Reviews.
- Ensuring appropriate cover is provided for absent staff and completing return to work meetings.
- If necessary, providing cover at the front desk/reception area when Concierge are on Lunch or
- or are unexpectedly absent.
- Approving monthly rota, authorising annual leave, and processing overtime.
- Ensuring all training requirements are met (first aid for example) and that any training needs are identified and acted upon, with APM.
- To hold investigation/disciplinary meetings with any team member should they not meet/maintain the standards required of their role or breach their contract of employment, using strict HR protocol and assisted by APM as necessary.
- Day to day responsibility for the management of the Estate, ensuring that the building and the facilities are well maintained and safe.
- To maintain regular inspections of common parts, plant room, car park and gym noting any issues immediately and booking contractors to attend if necessary.
- To make sure that all CCTV is operating correctly and undertake CCTV reviews when necessary.
- In consultation with APM/Assistant Manager, ensure a properly planned maintenance schedule of all plant room equipment/common parts/external window cleaning etc.
- To work with APM on the preparation of the annual budget and monitor spend in line with projections/variance reports.
- To keep a record of all Company matters, always demonstrating organisation and discretion.
- To maintain a major work/project diary and liaise with APM on timing and spend on said works.
Qualifications Required:
- At least 3 years' experience in a similar role as an Estate Manager.
- Professional, precise, courteous, and dedicated with a positive attitude.
- Strong communication skills (both written & verbal).
- Excellent and proven Customer Services experience.
- Building Safety Act awareness
- IOSH, NEBOSH & IRPM/TPI accreditation (Level 2 Preferred).