- Wintel Infrastructure Engineer
- Location: Leeds - hybrid with 2 days per week onsite
- Salary: £35-45k + bonus + excellent benefits
Would you like to work for a company that has a people first culture? Join an organisation that is committed to innovation, sustainability, and delivering top-tier services to millions. With a reputation for reliability and cutting-edge infrastructure, this is your chance to step into a role where your expertise in Wintel Infrastructure can make a real difference to the UK. If you're looking to be part of a forward-thinking team that values continuous improvement and professional growth, this is the perfect opportunity for you.
About The Role
As a 3rd Line Wintel Infrastructure Engineer, you'll be at the forefront of managing and supporting critical IT systems. You'll take ownership of implementing new services and applications while providing third-line support for our Windows server environment. You'll also play a key role in troubleshooting, problem-solving, and ensuring that services run smoothly in line with agreed service levels.
Responsibilities
- Configuration and support of core Windows server infrastructure (physical and virtual) as well as other related devices and applications
- Provide technical assistance and guidance as required in BAU and Project workstreams
- Responsible for providing effective and efficient utilisation of resources to sustain the systems and services required to meet customer expectations and requirements
- Provide technical consultation on current and proposed Window systems.
- Help resolve errors in the Windows Server landscape
- Help the team configure, maintain, and administrate Windows equipment
- Maintain Service Level Agreements (SLA) surrounding incidents and requests
- Act as a technical escalation point to the tier two support team for incidents and service requests when required
- Build processes, procedures, and documentation to ensure high quality customer support
- Working with the Cyber Security Team to investigate and remove vulnerabilities
- Part of a 24x7 on-call rota
Required Technical Experience:
- Microsoft Windows Server OS systems (Windows 2012, 2016, 2019 and 2022)
- Management and administration of Active Directory, Azure AD Connect, DNS & GPOs
- Management and administration of ADFS, DFS, DHCP, IIS
- Strong knowledge of MS 365 services and applications
- Windows Systems backup and restore - Veritas NetBackup experience particularly advantageous
- Strong knowledge of networking architecture and technologies
- Management, risk and governance of 3rd parties and suppliers
- Patch Management / WSUS
- 3rd line support experience
- Microsoft SQL Database Administration
- Microsoft 365 Administration Skills
Preferred Experience
- Managing Active Directory Certificate services particularly advantageous
- MS Endpoint Manager (SCCM) & SCOM particularly advantageous
- Cloud platform technologies (AWS & MS AZURE) particularly advantageous
- Working within the ITIL framework – ITIL certification advantageous
- AWS, MS and Other Technology Certifications advantageous
- Power Platform / MS Dynamics Experience
- Microsoft Exchange Support Skills
- Single Sign on with ADFS and Azure SSO
Benefits
- Competitive Salary
- Enhanced Pension Scheme
Holiday Entitlement: Generous holiday allowance, which increases with service.
- Health and Wellbeing: Access to health and wellbeing initiatives, including Employee Assistance Programs (EAP) that offer support with mental health, financial advice, and more.
- Life Assurance
- Training and Development Program
- Flexible Working
- Employee Discounts
Community Engagement Program
- Supportive Work Environment: A collaborative and inclusive culture, where employees are valued, supported, and encouraged to thrive.
- Plus lots more!
Take this opportunity to further your career in an exciting, dynamic environment, where your skills and expertise will make a real impact. Apply today to join the team and be part of our success story!