Litigation Assistant
Salary: £24,430 - £31,410
London Weighting Allowance: £4,920 (available for qualifying home addresses)
Location: London (Hybrid)
Contract: Permanent
Working Pattern: Full time, 37.5 hours per week
We have an exciting opportunity for a Litigation Assistant to join our Legal Services department based in London!
Our Member Cases and Claims division are at the forefront of protecting the careers, reputation and financial risk of our Members worldwide. As our new Litigation Assistant, you will provide critical support to our Litigation Solicitors dealing with clinical negligence claims, from service of proceedings to resolution.
This is a wonderful opportunity to delve into the world of litigation. Training will be provided but we do expect candidates to have a positive attitude towards learning and a keen eye for detail. Your development is important and there will be the opportunity to attend trials, conferences, mediation, and joint settlement meetings.
Technology allows us to collaborate effectively regardless of location, but we know sometimes you can't beat being with your team in-person and our Litigation team tends to come on-site once a week. However, we expect this can fluctuate throughout the year depending on our projects and current workloads/changing priorities.
As our new Litigation Assistant, you will also:
- Support the litigation solicitors to deliver fair treatment and outcomes for members and compliance with associated policies and standards set out by Council, its committees and delegated authorities
- Manage informal complaints / expressions of dissatisfaction to achieve first touch resolution for our members
- Using the most appropriate channel of communications, keep members regularly informed ensuring the advice and support reflects policy, relevant codes of practice, is technically accurate and with outcomes delivered in a professional and empathetic manner
We are looking for:
- An understanding of the CPR and the litigation process
- Awareness/knowledge of litigated clinical negligence claims
- Strong attention to detail and focused on meeting deadlines
- Excellent verbal/written communication and interpersonal skills
- IT literate, with practical experience of using case management and telephone systems
We welcome applicants from all backgrounds, and we encourage you to apply even if you feel you do not match 100% of the technical requirements. We celebrate diversity, promote inclusivity and strive to create a work environment which ensures everyone can be heard.
In return, we can offer you:
Alongside a competitive salary as stated above, you will also receive:
- Up to 10% discretionary annual bonus
- Annual performance-related pay review
- 11% pension contribution (3% from you, 8% from us - optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
- 25 days annual leave plus flexible bank holidays (option to buy/sell additional 5 days)
- Private Medical Cover
- Career development and progression opportunities - 22% of our vacancies in 2023 were filled internally
- A truly flexible hybrid-working arrangement (take a look at below to find out more about how we work)
- A culture that promotes inclusivity, wellbeing, and rewards hard work
- Car Salary Sacrifice scheme
- Healthcare cash plan
- 6x salary death in service
- A personal GP service enabling you to get a video consultation with a NHS-registered private GP
- Employee Assistance Programme
- A range of shopping discounts from major high-street retailers
How our Litigation team work
We offer a truly flexible hybrid working arrangement that is centred around our colleagues' work-life balance. Technology allows us to collaborate effectively regardless of location, but we know sometimes you can't beat being with your team in-person and our team tends to come on-site once or twice a week. However, we expect this can fluctuate throughout the year depending on our projects and current work.
Who We Are
Medical Protection Society (MPS) is the world's leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 Members around the world.
We are a not-for-profit organisation, meaning our Members' premiums are kept safe should our Members require support for complaints or claims arising from professional practice, or invested into bettering the organisation, our colleagues and our products.
Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit Members and the wider healthcare professions.
To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully-funded training courses or peer-to-peer support. We want our colleagues to feel empowered enough to deliver positive change, display ambition to push themselves and are determined when faced with a challenge, whilst ensuring our Member's best interests are at the core.
Next Steps
If you are interested in finding out more, looking for a new role and want to join an organisation that truly values its employees, take a look at the role profile to find out more about the role to apply.
Our Talent Acquisition team are always on hand should you have any questions, are having any technical issues or wish to understand how MPS can support you with your application and interview.