Are you looking for your next position in Finance? Do you have brilliant communication skills and are looking to progress in a well-established and supportive environment?
Juice is delighted to be supporting a professional services organisation, in central Bath, with their search for a Credit Controller. This role has arisen due to growth and is available at an exciting time to join an evolving and dynamic business.
DAY TO DAY:
- Contacting customers over the phone and email for outstanding charges and the collection of late payments
- Using negotiation skills to engage with customers and devise suitable outcomes
- Arranging collection of assets via third parties if needed
- Processing novation requests
- Completing admin as part of the process of the contract as needed, during the life of the contract, ensuring all data is uploaded onto relevant systems completely, accurately and in accordance with GDPR guidelines
- Monitoring customer payments
- Dealing with customer service enquiries via telephone, email, and post
- Escalating issues and complaints promptly within agreed regulatory timescales
- Adhering to clients' data protection policies and procedures
- Adhering to the clients' compliance policies as relevant to the role
WE WOULD LOVE TO SEE:
- 2 years' experience in a busy credit and/or collections environment
- A background in consumer finance or credit control within a regulated environment
- Experience managing a high volume of phone calls
- Proactive and positive approach
- IT literate able to use Outlook, Word, Excel
- Confident communicator who can navigate a range of conversations
- Great attention to detail with high levels of accuracy
AND FOR YOU:
- Competitive salary
- Ongoing training programme
- Life Assurance
- Income Protection
- Private Medical Insurance
- 24 Days annual leave
- Holiday Exchange scheme
- Cycle-to-work scheme
- Auto-enrolment pension scheme
- Hybrid working is available ( 3days in office, 2 at home)
If this sounds like the role for you, then please click apply now.