Dani at Avocet Commercial Careers is excited to present an exceptional opportunity for a Client Experience (CX) and Events Assistant to join a leading law firm in Exeter. This dynamic role sits at the heart of the firm's Client Delivery programme, offering a unique chance to make a significant impact on client satisfaction and event management.
About the Role:
Reporting to the Client Delivery Manager, you'll play a crucial role in supporting the Client Development Manager, Events Executive, and the wider Transformation & Client Delivery team. Your primary focus will be on administering the client feedback process and assisting with the delivery of high-quality internal and external events.
Client Experience and Events Assistant Responsibilities:
- Manage client and employee surveys, including setup, communications, and analysis
- Produce monthly reports and identify areas for improvement
- Coordinate mystery shopping programme with external consultants
- Manage in-depth client reviews, including research and follow-up actions
- Monitor and respond to client feedback, including Google reviews
- Manage event logistics, including bookings, guest coordination, and venue setup
- Create attendee biographies and name badges
- Reconcile event receipts and marketing credit card expenses
- Provide on-site support during events, including meet and greet duties
Client Experience and Events Assistant Requirements:
- A-Levels, NVQ or equivalent qualification (essential)
- Office administration experience (desirable)
- Understanding of Client Service theory (desirable)
- General marketing experience, including copywriting and digital content creation (desirable)
- Excellent communication skills, with the ability to deliver both positive and constructive feedback
- Strong multitasking abilities and deadline management
- Keen interest in data management and analysis
- Proficiency in PowerPoint, Word, and Excel (essential)
- Ability to quickly understand complex information and take independent action
- You will be resilient, adaptable and have meticulous attention to detail
Benefits:
- 25 days' annual leave plus bank holidays and birthday leave
- Private medical insurance and life assurance
- Auto-enrolment pension scheme
- Comprehensive wellbeing programme, including free confidential helpline
- Free counselling sessions and menopause support
- Enhanced flexible working with hybrid model
- Enhanced sick pay
- Cycle-to-work scheme
- And much more!
This role offers an exciting opportunity to contribute to the firm's client-centric approach while developing your skills in a supportive, dynamic environment. If you're a proactive, detail-oriented individual with a passion for client service and event management, we'd love to hear from you.
To apply or learn more about this exciting position, please contact Dani at Avocet Commercial Careers .