Company Profile
Working for an expanding family run business you will be confident to lead the customer service team and ensure tasks and roles are being completed on time and correctly. To excel within this role, you will need to have great communication skills, manage your time effectively and understand what business critical tasks are and what will benefit the customer experience most.
The company is in a lovely rural setting therefore, candidates must be able to drive.
This is a full-time office-based position.
Key duties & responsibilities
- Ensuring all orders are dispatched same day to warehouse
- Monitor couriers' performance particularly around on time deliveries and report any instances to the operations team if required
- Manage the customer service tickets to ensure repairs and services are being monitored within your timelines
- Monitor equipment repairs and warranties and communicate manufacturer delays to Procurement
- Manage electronic mailboxes and ensure responses are made within 24 hours
- Monitor back orders and ETAs
- Keep communication to the sales team of operational changes
- Weekly reporting
Required qualifications, knowledge, experience & skills
- Able to communicate clearly and effectively with customers and internal stakeholders
- Listening skills
- Able to identify issues and find solutions
- Leadership skills in order to motivate and engage a team
Remuneration and Benefits
- Annual profit related bonus
- Private healthcare for family
- Pension
- The opportunity to work for a growing family run business who are highly recognised within their industry
Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained.