Are you great at dealing with customers over the telephone?
Would you like a career within Insurance?
Help us provide an outstanding renewals and new business service to our customers across the UK while working for a recognised leading global insurance company here at Markel!
Monday - Friday Office Hours / £27,000 + Bonus
What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realise our potential, we can help others reach theirs.
Join us and play your part in something special!
The opportunity:
We are looking for dedicated and driven Insurance Sales Advisors who would like to progress their sales career with us. We offer great working hours - no late evenings or weekend working and a fantastic office location in the city centre. Working as part of an encouraging and lively team environment where we offer lots of rewards and benefits for your hard work and achievements.
The role will be taking care of inbound as well as making some outbound telephone calls to insurance customers including those that have received an insurance quote but not yet purchased specialist insurance products, handling online quote referrals as well as re-engaging with lapsed customers from previous years and renewal chasers aiming to convert quotes into business.
There is no cold calling involved in the role, all leads are warm and pre-generated or current customer renewals.
Markel are a global insurance business where we can offer you plenty of career progression opportunities across other area's such as claims, underwriting and business development.
What you'll be doing:
- Making outbound calls to customers - handling quotes, renewals, referrals and contacting lapsed customers with a view to converting these into business
- Handling inbound calls from new and existing customers
- Cross selling complementary insurance products
- Quoting, binding, renewing and taking payment for policies
- Answering customer questions over the telephone, live chat and email & following-up outstanding renewals
- Processing online quote referrals as within underwriting authority (new business and renewal)
- Handling mid-term adjustments and issuing renewal invitations and other administrative tasks
Our must haves:
- You'll have some previous experience working within a sales, telesales or telemarketing environment - either face to face or via telephone
- Experience of working to sales or retention targets would be ideal
- Strong objection handling and negotiating skills as well as the ability to identify and cross sell other suitable products to warm customers
- A confident communicator and have a great customer focused approach
- A drive and enthusiasm for achieving your targets - you will be able to earn monthly commission on achieving team and individual targets along with regular great cash and prize incentives
Who we are:
Markel Group (NYSE - MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.
We're all about people | We win together | We strive for better | We enjoy the everyday | We think further
Avencia Consulting are an RPO who provide a recruitment service to our client Markel International.
What's in it for you?
- A great starting salary plus annual bonus & strong benefits package...
- 25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave
- Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer
- There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!
Are you ready to play your part?
Choose 'Apply Now' to fill out our short application, so that we can find out more about you.
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.