Summary
Do you enjoy caring for special places, helping people and providing a great service? If so, our Service Assistant role could be perfect for you.
Salary: £11.50 per hour
Contract/duration: Permanent
Hours/working pattern/hours: This role is based on 1281 annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.
Start Date: Mid October
For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here
Birling Gap and the Seven Sisters is a world famous tourist location. During the Summer season we see thousands of visitors each week. You will be part of the Welcome team reporting to the Welcome Manager, maintaining standards across the site as well as engaging with our visitors. You will meet people from all walks of life.
What you'll be doing
Visitors are a vital part of what we do. As a Service Assistant it's your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day. In this role, you'll be;
- Based at Birling Gap and supporting local properties
- Working alongside staff and volunteers in delivering outstanding customer service
- Being part of the Welcome Team, providing information and orientation as well as a great hello and goodbye
- Operating outdoors supporting the maintenance of the site including the facilities
- Promoting events, offers, products and benefits of actively supporting the National Trust
- Supporting the delivery of events at times throughout the year
Who we're looking for
We'd love to hear from you if you are:
- customer focused with positive attitude
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- happy to support facilities and overall maintenance of the site
The package
The National Trust has the motto ‘For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.