This customer service role in the retail industry requires a passionate team member dedicated to delivering exceptional service and support to customers. The successful candidate will be integral to maintaining and enhancing the customer experience in our Newbury location.
Client Details
Our client is a reputable industry leader in the retail sector with a workforce exceeding 3000 employees. Recognised for their commitment to quality and innovation, they pride themselves on their diverse and inclusive work environment.
Description
- Provide top-tier customer service to customers through multiple channels
- Handle customer inquiries, complaints, and feedback with professionalism and empathy
- Work cohesively with the customer service team and other departments
- Implement feedback to continually improve customer experience
- Maintain a detailed understanding of the company's products and services
- Assist with sales and processing orders when necessary
- Participate in regular team meetings and training sessions
- Ensure all customer interactions align with the company's values and guidelines
Profile
A successful Customer Service team member should have:
- A strong dedication to providing excellent customer service
- Excellent communication skills, both written and verbal
- A proactive problem-solving approach
- Ability to work in a fast-paced retail environment
- Proficiency in using customer relationship management software
- Strong teamwork skills and a positive, can-do attitude
Job Offer
- An estimated salary range of £22,500 to £27,500 per year
- Opportunity to be part of a diverse and inclusive team
- Competitive holiday leave package
- A positive work environment that values teamwork and innovation
- Opportunities for professional growth and development
We encourage all candidates who believe they can contribute positively to our team and enhance our customer service experience to apply.