The Accounts Receivable Analyst will work closely as part of the accounts receivable team to ensure delivery of a high service level whilst working within internal compliance and legislation requirements.
Based in Manchester, the successful Accounts Receivable Analyst will be experienced in maximising cash collection, minimising credit risk, and maintaining audit standards in a fast-paced, changing environment.
Role Overview
- Effectively manage the sales ledger, ensuring payments are collected in line with agreed payment terms and proactively managing communications with customers and Travel Counsellors.
- Respond promptly to enquiries raised to ensure timely resolution.
- Ensure fraud risk, credit risk, or trade compliance risks from new customers and the existing customer portfolio are controlled according to business specifications.
- Compile, analyse and interpret information for approval of credit facilities or onward recommendations.
- Support key audit activities, e.g. annual credit reviews, mass account deactivations, and master data reviews.
- Work closely with any outsource service provider to ensure accurate and timely delivery of services by analysing daily KPIs and escalating, if necessary, to management.
- Support the achievement and exceeding of KPI expectations whilst working within the agreed SLAs.
- Perform root cause analysis of complex issues to drive process improvement and issue resolution in the end-to-end AR Process flow.
- Identify potential process improvements to increase efficiency.
- Create Standard Operating Procedures (SOPs) and Work Instructions (WIs) for the team and any outsourcing provider.
- Be the first point of contact to the business, TCs, and third-party providers as an SME (Subject Matter Expert).
- Educate suppliers, business users, and TCs to aid reduction in exceptions and demand on query management.
- Build successful business relationships at all levels (particularly in Finance and with TCs) to encourage efficiency and understanding.
- Manage and prioritise daily workload to ensure deadlines are met/exceeded.
- Provide excellent customer relations to Suppliers, TCs, and the business.
- Work within Travel Counsellors' internal compliance/guidance rules and applicable legislation.
- Work within Travel Counsellors CARE values.
Benefits
- A competitive basic salary + annual company bonus
- Flexible hybrid working model (2 days home, 3 days office)
- Career development and promotional opportunities
- 25 days holidays (increasing to 28 after 5 years of service)
- A Moments That Matter Day (annually)
- Enhanced maternity/paternity pay
- Holiday buy and sell
- 3 paid days charity leave
- Company events, socials, and incentives
- 3 x death in service
- Company pension scheme
- Costco membership
- Salary sacrifice, company car scheme
- Free breakfast, fruit, and hot/cold beverages
- Referral scheme
- Employee discount
Essential Skills
- Proven accounts receivables and credit control experience
- Proven experience in working in a successful team, taking ownership and responsibility
- Proven experience in data analysis and root cause analysis
- Proven experience working in a fast-paced, changing environment
- Excellent communication skills, both written and verbal
- Intermediate Excel experience (pivot tables and functions)
- Good ERP experience
Desirable Skills
- Preferably, travel industry experience
- Preferably, Shared Service Centre experience
- A role model for our business values, using your personality and behaviours to maintain integrity and a can-do attitude
- Have a willingness to go the extra mile and always strive to seek job satisfaction
- Have the ability to think digitally - as we continue to evolve as a digital-first business, and that means we need you to have the right knowledge, skills and appetite to effectively use digital systems to support the delivery of an efficient, robust finance environment
- Respect and value diversity, creating an environment that is inclusive of all
- Focused on your personal development and the future of our business, contributing new and innovative ideas and ways of working
- Not be afraid to use your voice to challenge or reinforce the status quo, guided by our values and behaviours
- Highly motivated, ambitious, driven by success, and comfortable working towards targets
About Company
At Travel Counsellors, we care about our customers, communities, and colleagues more than anyone else, and that's what makes us special. For us, relationships trump transactions, and we are there for our customers, connecting with them on a deeply human level through the moments that matter.
We've been changing lives for over 28 years as the leading travel marketplace for self-employed travel entrepreneurs, empowering over 2,000 global independent travel agents to run successful leisure and corporate travel businesses as part of a company that truly cares and has never wavered from its purpose - to redefine what personal means for a travel business.
Our Travel Counsellors are supported by a team of over 270 super-talented people in our Support Offices to help them create unique, inspiring, and exciting experiences for their customers, building lasting personal relationships that bring them back to us time and time again.
We're fired up for the future as the demand for travel after COVID-19 returns even greater than before, and we're looking for the brightest and the best to come and join us to take our business to the next level.