Customer Fulfilment Manager
We are recruiting for a Customer Fulfilment Manager to join our Lichfield based client. The business specialise in the design and production of innovative vehicle safety and security products. Their products range from cameras and digital video recorders through to reverse parking solutions and their customers range from individuals and small businesses through to extensive fleet work.
The Customer Fulfilment Manager will take responsibility for answering customer questions and resolving problems, setting team goals, monitoring progress and training staff members. The role will primarily be focused on delivering a first-class service to customers throughout the implementation of a project, coordinating installations, liaising with engineers, providing information both internally and externally and monitoring the customer journey from initial stages of a project through to any aftercare that may be required following completion. The development and implementation of data collection to provide accurate and timely data will be essential in this role.
The Fulfilment Manager plays an integral role in ensuring that the journey from order placement to delivery and beyond is smooth and efficient, maintaining excellent customer service throughout.
As a Customer Fulfilment Manager, you will need to have/be:
- Management experience necessary, prefably leading a team
- Professional telephone manner
- Computer literate, including a proficiency with email and MS Office
- Excellent communication and administrative skills
- Excellent organisation and time management skills with an ability to meet deadlines
- Ability to work co-operatively and collaboratively with all levels of employees, management and external agencies
- Good verbal and written communication skills
Details:
- Salary: up to £45, 000
- Working Hours: Monday - Friday 9.00am - 5.00pm
- Location: Lichfield
- Duration: Permanent
Role of a Customer Fulfilment Manager:
- Managing the team of project managers for Key Account
- Overseeing a range of projects with different companies
- Building relationships and liaising with customers
- Liaising with procurement to ensure required stock levels
- Liaising with engineers to establish work schedules, including subcontractors
- Liaising with after-care engineers to arrange repair visits
- Liaising with technical and finance departments
- Preparing kits when required
- Delivering a high level of customer service
- Responding to email enquiries
- Offering technical support when necessary
- Commissioning vehicles as required
- Providing feedback to customers
Benefits of working as a Customer Fulfilment Manager:
- 23 days plus bank holidays
- Free onsite parking
- Pension scheme