Client
Our client is a rapidly growing Series A funded Green-TechSaaS business. With offices spanning mainland Europe and the UK they're currently in hyper-growth mode and disrupting the logistics space. This business offers an unparalleled software solutions built around sustainability and efficiency savings.
Environment
Culture is everything here. As they're planning to double in size (100) over the next 12 months and open new markets (including France, Netherlands and the US) it's vital they hire future leaders they can build teams around. As a result their looking for individuals who share their passion for sustainability! With an embedded and deep rooted culture, stemming from their CEO, they're looking for creative thinkers, who can adapt to the ever-changing life that is start up and want to join them on their mission!
Role
As a Customer Support Officer you will play a critical role in the success of their customers. You will be tasked with the responsibility of ensuring clients are able to maximise their usage whilst not encountering any down time.
- Serve as the primary contact for customers seeking support.
- Oversee the helpdesk operations for clients in the UK and Europe
- Communicate updates and new features through their helpdesk portal.
- Handle various administrative duties, including data entry for new customer onboarding and providing administrative assistance to onboarding managers.
- Develop onboarding resources such as product demos, tutorials, and FAQs.
- Support the sales team by organising conferences and creating sales materials.
Experience
- Comprehensive understanding of transportation concepts, with knowledge of pallet networks being a significant advantage.
- Proficiency in English.
- Technical savvy.
- Strong customer orientation and excellent communication skills.
- Proven ability to perform administrative tasks with accuracy and attention to detail.
- Flexibility and adaptability in a dynamic start-up environment.
- Creativity, particularly in crafting announcements for new features.
Benefits
- A competitive salary package.
- Excellent growth prospects within the company.
- A flexible work environment, including flexible hours and remote work options.
- A green office with a fantastic team atmosphere.