Remote: Hybrid working 2 days in the office / Occasional travel to client site
Location: The role will initially be based at Unit 25, I.O. Centre, Lea Road, Waltham Cross, Hertfordshire EN9 1AS and move to Bishop Stortford CM23 4AS (permanent site) once operational.
About Delta Group
We are Europe's leading visual communications specialist delivering dynamic multi-channel marketing services to brands and retailers across the globe. Our model combines insight, creative, production, execution and optimisation to provide clients with a broad range of effective and impactful point-of-purchase visual communications.
We are invested in understanding the complex and dynamic challenges facing brands and retailers and our services are specifically designed to navigate this complexity and boost competitiveness across multiple markets and languages. We're owner-managed and independent, leading small teams of influential thinkers, meaning that we have the agility of a small business but the resources of a large one. Our belief is that in a changing industry, we must be a company that can change with it.
We operate across 5 manufacturing sites in the UK and Ireland, providing in-house creative / design, POS print, signage, warehousing, underpinned by our proprietary technology platform. Our Client Services team are experienced and knowledgeable people, who aspire to make a difference every day. We value the long-term partnerships we have with our clients and work collaboratively to lead effective change and empower our clients strategic goals.
To apply please visit Careers - The Delta Group
Role Overview
An exciting opportunity for an IT Support within a major visual communications group, specialising in the design, print and fulfilment of promotional marketing materials. The Delta Group is a successful marketing organisation that runs its operations on a set of systems known as Workstream. These systems are managed and developed by a Product Management team, whose role has aspects of service delivery, product enhancement, user support, client liaison and data management.
The IT Support is a member of the Product Management team, who will be responsible for the design, implementation, and support of client solutions for the Workstream suite of applications. These solutions will enable the delivery of marketing materials to businesses across EMEA. The role will be first point of contact for internal and external users of the Workstream systems providing support for day-to-day operational queries. The role will require someone who is proactive and motivated to join a growing team
Key Responsibilities
- Monitoring the support queue, addressing user queries and providing excellent customer service support to internal and external users.
- Setting up data across systems to enable clients, suppliers, agencies and other users to access and obtain our systems/services.
- Supporting the implementation of new clients into the business.
- Work simultaneously on multiple projects and engage with multiple stakeholders at all levels.
- Operating in a team environment.
- Proposing solutions to system and client requests.
- Translate clear and precise deliverables/enhancements and help bridge the gap between system users and developers.
- Testing of changes and data to make sure systems are stable and performing correctly.
- Documentation and implementation of processes.
Skills, Knowledge and Experience
- Excellent communication (written and verbal)
- Previous experience working collaboratively
- Experience delivering to customer deadlines and requirements.
- Proactive problem solving
- Enthusiasm for learning new skills and tools
Desirables
- Knowledge of marketing, the print industry, warehousing, logistics etc
- MS Excel
- Customer service experience
Benefits
- 25 Days Annual Leave, plus Bank Holidays
- Hybrid working (negotiable)
- Workplace pension, provided by NEST (National Employment Savings Trust)
- Employee Assistance Programme
- Employee Discount Scheme
- Training and Development Opportunities
The Delta Group is an equal opportunities employer and welcome all applications from suitably qualified candidates regardless of disability, race, gender, age, religion/belief, sexual orientation or any other characteristic protected by law.