Service Charge Accountant
OA are recruiting for a Service Charge Accountant to join our client's dynamic and growing team.
We're looking for a Service Charge Accountant who can respond to daily challenges with a friendly, solutions-focused approach, support clients and Property Managers, adapt to evolving systems, and contribute to continuous improvement through ongoing training.
Location: Borehamwood
Hours: Monday – Friday. 9am-5:30pm.
Salary: £30,000-£40,000 – depending on experience
Service Charge Accountant Manager Benefits
- 20 days annual leave per annum plus Bank Holidays
- Car Salary Sacrifice scheme
- One month sabbatical after 10 years' service
- Star of the week
- Employee of the month
Service Charge Accountant Key Responsibilities
- Manage Clients' accounts with accuracy and professionalism, ensuring a high standard of service.
- Handle customer queries via phone and in writing, delivering prompt and effective resolutions.
- Oversee the onboarding process for new properties, taking ownership from start to finish.
- Perform and review timely bank reconciliations.
- Issue monthly or quarterly income and expenditure statements to clients.
- Manage the daily banking routine and undertake ad-hoc finance/admin tasks as required.
- Prepare and issue Service Charge, Ground Rent, Insurance, and Rent demands.
- Prepare Service Charge year-end or quarterly-end accounts, reviewing them with Property Managers and preparing them up to trial balance for external accountants.
- Liaise regularly with Property Managers and run supporting reports as needed.
- Monitor workloads, set reminders, and meet deadlines set by the business, clients, or line managers.
- Report progress, challenges, and knowledge gaps to your Line Manager, raising urgent matters as they arise.
- Attend team meetings to discuss workloads and department updates.
- Act as a point of contact for customer, tenant, and supplier queries, escalating urgent issues as required.
- Communicate with all stakeholders in a courteous, professional, and efficient manner.
Service Charge Accountant Skills and Experience
- Knowledge of property management principles and procedures.
- Good soft skills when dealing with people to empathise and understand the customers' needs.
- Working knowledge of a property management computer system e.g. Tramps or similar is preferable.
- Microsoft Office
- Good written and verbal communication skills.
- Well organised, able to multi-task.
- Team player.
If you are interested in this position, please apply online with your CV.
BARNPERM
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