An award-winning multi-franchise Dealer group, with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors and more than 600 fantastic team members. Our business has developed and gone from strength to strength in recent years.
We have multiple industry and network awards under our belt and provide exceptional customer service. What's more, we are officially a Great Place to Work™? two years on the run, meaning we really do have a great company culture which embodies our values of Rewarding, Reliable and Respectful.
Aftersales Manager
�? Gloucester, Gloucestershire
?? £55,000 per annum
? Mon – Fri, 45 hours per week (08:00 – 18:00)
?? Your Role
This role is all about an inspiring approach to leadership. When a team is led well, they are inspired to achieve for themselves, each other, customers and their manager. Whilst manager is in the title of this role, we are looking for a true leader. Of course, there are essential tasks as part of an Aftersales Manager role, which needs a truly customer-centric approach, but bringing a team together is central to achieving this.
We are looking for an individual who will be able to independently manage and develop a customer-orientated and profitable department.
Skills & Behaviours Required for this Role:
Leadership – A manager administers, maintains, and focuses on systems and structure, while a leader innovates, develops, and focuses on people. This role is all about leadership.
Communication – Success always comes back to great communication. Whether that is between you and your team or keeping customers updated and doing what you promise you will do.
Resilience – Leading a team is not always an easy job and resilience is a core behaviour required. A resilient person is someone who has strong coping skills and can draw on these when life presents challenges.
Motivation - To ensure personal and team success, being motivated is essential and is a key part of leadership.
Strategic – A bigger picture thinker is what is needed in a leader, seeing further than what is in front of you and planning sustainably.
Day to day, you will be:
- Leading and inspiring your team to deliver the highest levels of customer service and achieve site and individual goals.
- Monitoring compliance with all statutory regulations and ensuring both quality and service standards are being met.
- Controlling cost management for department.
- Work with managers of our departments at site to ensure a joined up, positive approach to teamwork and customer service.
- Working with relevant departments across the business, such as marketing people, IT to uphold company values and ensure correct processes and policies are followed.
- Ensure site and departmental KPIs are met, through robust leadership and a hands-on approach.
- Leading and developing apprentices.
- Managing, coaching and motivating employees to ensure a high quality of staff.
- Together with employees, establishing business objectives and personal development goals, and monitoring performance against agreed targets. Undertaking appraisals with your team every September and following up with regular 121s and PDPs.
- Building strong working relationships with customers.
- Performance analysis to identify areas of weakness and appropriate, targeted marketing activity.
- Ensuring all health and safety policies are followed and upheld, including risk assessments and H&S eLearning.
- Promote the development of your team.
This role will be a great fit for you if:
- You possess extensive motor industry experience, in an Aftersales position at
management level.
- Extensive knowledge of the operational running of a workshop and business administration.
- A thorough knowledge of customer and market analysis, marketing initiatives and customer satisfaction.
- Must be experienced in people management, particularly in terms of achievement through teams. Leadership style should be highly visible and hands on.
- Enthusiasm and continuously improve product knowledge of self and others.
- Desire to achieve the highest standard of personalised customer care.
- A flexible approach to work and adaptable to thrive in a changing environment.
- You are computer literate and confident using technology.
Research shows that some people are less likely to apply for a role unless they are 100% qualified. As long as you are qualified/experienced for the role, we encourage you to apply, even if you don't feel like you meet all our requirements. We want to know about your passions, achievements, learning and growth. If this role excites you, start a conversation with us!
Altitude-Recruitment Limited acting as an Employment Agency and Employment Business.