Ships Agent Supervisor
Runcorn, Chesire
£36,000 - £43,000 (flexible depending on experience)
Monday – Friday, 08:00 – 17:00
A dynamic and well-established organization is seeking an experienced Agency Supervisor to plan, coordinate, and oversee shipbroking and agency activities. The ideal candidate will be responsible for ensuring the safe, efficient, and high-quality delivery of services while providing exceptional support to customers and colleagues.
Key Benefits;
- £36,000 - £43,000 (flexible depending on experience)
- Death in service x 2 of salary
- 20 + 8 days holiday , increasing by 1 per year
- Pension, matched up to 8.38%
- Annual bonus incentive
The Candidate;
- Previous experience in ship agency or a related maritime role
- Strong knowledge of port operations, shipping regulations, and documentation procedures.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with diverse stakeholders.
- Highly organised, with the ability to manage multiple tasks and priorities in a fast-paced environment.
- Proficiency in using relevant software and technology for port call management and documentation.
- A proactive and problem-solving mindset, with the ability to handle unexpected challenges calmly and efficiently.
- Flexibility to work irregular hours, including evenings and weekends, as required by vessel schedules.
Duties and Responsibilities;
- Oversee agency activities to ensure they are carried out safely, efficiently, and in accordance with port requirements.
- Safeguard goods and materials during agency operations.
- Drive the development of shipbroking activities, ensuring these are conducted with safety and efficiency in mind.
- Assist in producing bids and quotations for new business, identifying and securing chartering, agency, and shipbroking contracts.
- Supervise day-to-day operations, including staff oversight, customer service, and adherence to quality standards.
- Optimize the use of resources to meet quality, financial, and environmental goals.
- Plan, execute, and document work using company systems, as required.
- Assist in organizing and training agency staff, monitoring performance, and encouraging their development.
- Foster positive working relationships, motivate staff, and promote teamwork to achieve productivity targets.
- Ensure effective and prompt communication with colleagues, customers, and suppliers.
- Provide outstanding customer service and identify opportunities to enhance services for new and existing clients.
- Ensure compliance with health and safety regulations, company policies, and industry standards
If you have Ships Agent experience and would like to be considered for this opportunity, please apply via the link.
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