This is an exciting graduate opportunity for an applicant from any degree who is looking to start their career.
Our client is a leading logistics and shipping agency dedicated to providing comprehensive and efficient transportation solutions. They invest in their own staff's personal development, they have a clear development pathway, fund courses and support you through your professional journey.
Due to an upcoming expansion our client is seeking a dedicated Client Account Support Manager effectively build long-term relationships with customers and oversee other client relationships from the largest brands to the smallest within the company, ensuring a seamless delivery of services.
Up to £26,000 base rate with OTE of £30,000 - £38,000, with the OTE based on company performance and not individual.
Responsibilities
- Client Relationship Management: Build and maintain long-term relationships with large well know brands and clients, ensuring excellent customer service and business continuity.
- Transaction Management: Organise, plan, and manage each customer transaction from initiation to completion, ensuring all processes are followed and properly documented.
- Sales and Upselling: Achieve monthly sales targets, convert sales leads, retain target margins, and upsell services to both new and existing customers.
- Service Quality: Maintain high service levels and KPI standards, ensuring timely collections and deliveries.
- Process Development: Create and update standard operating procedures (SOPs), and support the team by sharing knowledge and solving problems.
- Team Collaboration: Conduct and host regular team meetings, provide training, and coach team members to enhance their skills.
Key Skills
- Organisation and Time Management: Highly organised with excellent time management skills.
- Effective Communication: Communicates effectively with both internal and external stakeholders.
- Problem Solving: Innovative problem solver who can prioritize workloads for themselves and others.
- Teamwork and Independence: Team player with the motivation and ability to work independently.
- Customer Focus: Puts the customer at the heart of all activities.
- Listening and Negotiation: Exemplary listening and negotiation skills.
- Approachability and Knowledge Sharing: Approachable and keen to share knowledge, train, and coach others.
- This role is open to graduates from any course, but ideally business or logistics.
We are looking for a proactive individual who is customer-centric, has strong organisational skills, and can effectively manage multiple client relationships. If you are a motivated team player with excellent communication and problem-solving skills, we would love to hear from you.