We are seeking a hand's on dynamic Team Leader to join a fantastic small team as a Senior Customer Experience Ambassador. In this role, you will lead by example, working with and driving the team to achieve exceptional results. You will be responsible for processing quotes, orders, and enquiries for one of our brand categories, working closely with the Sales Manager and Marketing team to tailor brand promotions and enhance customer experience.
Key Responsibilities:
- Lead inspire and motivate a small team, ensuring effective communication and timely completion of all tasks.
- Deliver exceptional Customer Service - handle incoming calls and email enquiries, providing technical support for a specific brand while retaining as many calls as possible to free up the external sales team.
- Act as the Account Manager to existing customers and convert enquiries into sales orders.
- Identify larger opportunities for the external sales team.
- Conduct outbound calls for quote follow-ups
- Develop a deep understanding of brand products to recommend solutions and act as a brand ambassador.
- Process customer quote requests and orders, manage back-orders, and collaborate with the fulfilment team on scheduling.
- Maintain accurate records in NetSuite ERP, including database and contact management, raising cases, processing returns, and updating prices when required.
- Monitor market trends, capture customer data, and use these insights to tailor brand promotions in collaboration with your Sector Sales Manager and the Marketing team.
- Assist with projects
Qualifications and Requirements:
- High energy and engagement with demonstrated leadership potential.
- Well-organised and presentable.
- Ideally some experience within construction or retailers within the building industry
- Driving Licence: A valid full driving licence is required.
If you drive, live within 12 miles of Portsmouth and are passionate about delivering a fantastic customer service and assisting with team success, please apply and we will get back to you as soon as we can.