Customer Success Manager
Salary £30,000 - £40,000 depending on experience.
Hybrid working
Woking based office 3 days per week.
We are recruiting for a Customer Success Manager to join a digital transformation business.
Predominantly the product offering is websites, customer-facing hubs, and internal facing portals.
Customers include housing associations.
The role is office based (near Woking), with home working 2 days per week.
Role and Responsibilities
- Ownership of defined and named customers in the Social Housing sector
- Be the proactive voice and representative of the customer organisation ensuring all issues and opportunities identified are effective, swiftly and professionally dealt with
- Work with your colleagues in the Social Housing pod - particularly the Account Manager(s) - to manage relationships with customers and ensure achievement of personal and Accounts Team revenue targets
- Work with marketing and other members of the commercial team on go to market initiatives, campaigns, inviting customers to events, and more
- Take primary responsibility for customer retention, day to day issue resolution, and internal escalations as needed to ensure customer satisfaction, loyalty, and reference ability
Essential Skills and Qualities
- Able to build rapport across multiple levels of seniority: C-suite, D-suite, department heads and manager level
- Experience in building relationships across multiple personas (departments), e.g.: comms/marketing, HR/workforce, IT, procurement, operations and more
- Minimum 3+ years of customer success and/or Account Management experience in a tech/digital field
- Passion for technology and its ability to solve problems, including a desire to be a subject matter expert who is driven to help customers get the best out of digital transformation
- Strong CRM admin and reporting skills, preferably with Salesforce
- A self-starter who can build their own pipeline from scratch
This is a permanent role with room for progression.
No sponsorship offered.