Role: Commercial Vehicle Welcome Team Agent
Location: Liverpool, Hybrid
Salary: £24,255 to £27,876 OTE* including £2,000 performance related bonus per annum, once established within your role.
Working hours: Full Time; You will be working Monday to Friday, 37.5 hours a week between 8:00am and 19:30pm on a three-week rolling rota. 1 in 3 Saturdays 09:00 - 17:30.
What you will be doing:
- Handling inbound customers enquiries
- Contacting customers who have purchased online to confirm details
- Handling sensitive information and following data protection principles
- Adhering to strict FCA guidelines
- Providing a professional service and promoting our brand in a positive manner
- Problem solving and dealing with difficult calls and customers
- Taking a high volume of calls during busy times
- Working as part of a team to ensure all deadlines are met
- Associated administration duties as required
What we're looking for:
- Sales experience in a target driven role, ideally in an FCA regulated environment.
- Ability to deliver exceptional customer service.
- Able to understand bespoke systems and be proficient in all Microsoft office products.
- Excellent warm personable manner.
- Meticulous attention to detail.
- Target driven and motivated.
About Acorn Insurance
We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.
At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.
We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.
Why Acorn Insurance?
Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include:
- Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
- Additional Buy & Sell Holidays
- Company Sick Pay Scheme
- Company Paid Maternity & Paternity Leave
- Generous Company Pension Scheme
- A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP)
- A wide network of mental health first aiders.
- Our very own reward and discount platform "Your tomorrow"
- Fresh fruit Deliveries twice a week
- £250 Refer a friend bonus
- Cycle to work scheme
- Free eye test vouchers and a contribution towards the frames
- Regular Employment Engagement including ongoing competitions with fantastic prizes
- Charity fundraising events
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.
If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how Acorn Insurance could be the next step in your career journey.