Job Title: Household Large and Complex Technical Claims Lead
Target Start Date: 5.8.24
Contract Type: Permanent, Part Time, Full Time, Job Share option available
Salary Range: £40,000 - £60,000
Location: Eastleigh, Bournemouth or Gloucester - Hybrid
Work Level: WL4
Closing Date for applications: 3.7.24
Household Large and Complex Technical Claims Lead: To lead the team of Major & Complex Loss Consultants and handlers and the Subsidence Team Leader and handlers within Home Technical Claims alongside handling a portfolio of the highest value/complex claims, ensuring that cases are dealt with quickly, efficiently and economically in accordance with all laid down procedures, guidelines and service standards.
To ensure an efficient and quality service is provided to all our internal and external customers.
To be a role model supporting your teams and members of the Household operations department by identifying formal training support as required and ensuring the provision of appropriate mentoring and coaching. Working with your team to ensure each member maximises their capabilities and performance.
Main Responsibilities as Household Large and Complex Technical Claims Lead:
Ensuring that within your area of responsibility
- Claims are handled quickly, efficiently and economically in accordance with laid down procedures, guidelines and service standards and are appropriately reserved in line with the agreed Reserving Guidelines.
- You lead a team of handlers, creating a working environment through which the team is able to develop their technical skills and provide a quality service which meets the needs of the customer.
- You provide guidance, motivation and direction to all members of your team and organise appropriate training for team members to ensure skills are optimised.
- You and your team assist in the development of claims handlers from outside of Household Large Loss claims
- You contribute fully to the management of claims within the Ageas Technical Claims Team.
- You manage claims in such a way that the interests of customers are appropriately considered and met.
- You deal with complaints in accordance with current Ageas guidelines and in accordance with FSA regulations.
Skills and experience you need as Household Large and Complex Technical Claims Lead:
- Exceptional technical expertise, analytical skills and attention to detail and an extensive working knowledge of a household large loss claims environment.
- A proven track record of regularly handling claims with values in excess of £500,000
- Strong leadership and people management skills
- Excellent communication skills and an ability to build beneficial internal and external relationships
- An understanding of what excellent customer service looks like and a passion to deliver the best experience possible for Ageas' customers by being innovative and by continuously challenging yourself and your team
- An ability to work independently with limited direction/consultation and to identify and solve problems/issues prior to their occurrence and escalate them as required
- A full understanding of the key drivers of claims cost containment and service provision including management of recoveries and experience of leading and promoting fraud investigations
Here are some of the benefits you can enjoy within the Household Large and Complex Technical Claims Lead role:
At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK.
Flexible Working - Smart Working @ Ageas gives employees flexibility around location (as long as it's within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares . We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days.
Supporting your Health - Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities - Yoga, Mindfulness.
Supporting your Wealth - Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.
Supporting you at Work - Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more.
Supporting you and your Family - Maternity/pregnant parent/primary adopter entitlement of 16 weeks' at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks' full pay.
Benefits for Them - Partner Life Assurance and Critical Illness cover
Getting Around - Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover
Get some Tech - Deals on various gadgets including Wearables, Tablets and Laptops.
Supporting you back to work - Return to work programme after maternity leave
About Ageas:
We're one of the largest car and home insurers in the UK. Our people help Ageas to be a thriving, creative and innovative place to work, which is echoed in the service we provide to over four million customers.
As an inclusive employer, we encourage anyone to apply. We're a signatory of the Race at Work Charter and Women in Finance Charter, a Stonewall diversity champion and a Disability Confident Employer (which means interviews are guaranteed for applicants with a disability who meet the minimum role criteria). For more information please see Ageas Everyone.
Our aim is to have great people everywhere in our business and we're always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we're open to discussing flexible working, including full-time, part-time or job share arrangements.
To find out more about Ageas, see About Us.
Click on the 'Apply button' to be considered for our Household Large and Complex Technical Claims Lead opportunity at Ageas.