Customer Services Coordinator
Location: Bracknell
Salary: £17.12 per hour / 35-hour week
Contract: 3 to 6 months with the potential for a rolling contract
Shift Pattern: 9:00-17:00 and 10:00-18:00, including one Saturday in every 3 to 4 weeks (day off in lieu)
Our client seeks a Customer Services Coordinator to join their dynamic and supportive team. This role requires an individual who thrives on providing excellent customer service and is adept at multitasking in a busy environment. You will be responsible for building strong relationships with dealers and customers ensuring all interactions are handled with professionalism and care.
Key Responsibilities:
- Answer customer and dealer phone calls in line with the department's Service Level Agreements.
- Build and maintain strong dealer relationships through clear and effective communication, ensuring every interaction is positive.
- Provide a high level of customer service, responding to queries in a timely manner.
- Make changes to customers' finance agreements, ensuring accuracy in all processes.
- Accurately allocate manual payments to customer agreements.
- Efficiently check and process finance documentation.
- Respond to correspondence from customers, maintaining excellent attention to detail.
Required Skills and Experience:
- Previous experience working in a customer service environment.
- Strong communication skills with the ability to build rapport with both customers and colleagues.
- Excellent organisational skills, with the ability to prioritise tasks, multitask, and meet deadlines, even under pressure.
- Quality-conscious, with a keen eye for detail.
- This role is subject to satisfactory references, including a DBS Check and Financial Check.
Desirable:
- Previous experience in the motor finance industry is highly preferable.
Working Hours and Flexibility: While the contract states a minimum of 35 hours per week, our client offers flexibility in how those hours are worked. Shifts vary between 9:00-17:00 and 10:00-18:00, and there is a requirement to work one Saturday in every 3 to 4 weeks, with a day off in lieu during the week.
Though there is no contractual right to work from home, employees may request to work from home for up to 50% of the working days in any given month, depending on business needs.
This is an excellent opportunity for someone with strong customer service skills who enjoys working in a fast-paced environment and is passionate about providing the best service possible. If you are a team player who values quality and efficiency, apply today!