Our Customer Service Advisors are the face of AD Williams, demonstrating our values and work principles.
Working together to create a supportive and collaborative team working environment, which focuses on the customer and what matters to them.
Our Customer Service Advisor's identify opportunities to promote customer satisfaction and help embed a culture on site where everyone is responsible for the customer experience and works as a team to meet our customer expectations. Whether that be updating customers by phone, face to face, planning collection and deliveries, you will need to work as part of the site team.
Main accountabilities for our Customer Service Advisor:
- Liaising with and updating customers throughout the repair process
- Courtesy car administration
- Insurance Company Portals
- Understanding how to handle all types of the Company claims processes and procedures - insurer/fleet/in-house/retail etc. as agreed within Insurer Service Level Agreements
- To administer cash, credit card payments and banking
- To arrange deliveries and collections of vehicle with the relevant paperwork in place
- Filing and cleansing of systems and data
- To ensure all the offices and customer facing areas are clean and tidy
- To work together with recovery companies and loan car suppliers
- To make sure Customer Service Level Agreements are adhered to
Key skills to be successful as our Customer Service Advisor:
- A strong customer focussed background
- Excellent organisational skills
- Communication
- PC literate
- Passionate about customer service