Housing Team Leader
Hemel Hempstead, Hertfordshire (Hybrid Working)
Salary £40,700 - £43,000 Per Annum Plus Benefits
Temporary, FTC until November 2025
Full Time, 37 hours per week (Monday - Friday, Flexibility Negotiable)
Thrive Homes are looking for a Housing Team Leader to join them. This opportunity will involve managing our Customer Relations team to deliver an excellent service to Thrive customers.
You'll ensure he team provide an effective tenancy management service throughout the tenancy - via home and estate visits, managing ASB, tenancy fraud, contractual breaches, case management, sustainment and safeguarding.
Other Responsibilities:
- Support delivery of team objectives through effective performance management and communication - providing regular 121's, team meetings and performance reviews.
- Investigation and resolution of customer dissatisfaction and complaints.
- Provide advice and support for complex tenancy management and ASB cases.
- Carry out quality assurance checks and produce team KPI's.
- Support with policy and procedure reviews.
- Maintain accurate and detailed records.
- Review legal notices and case files before possession proceedings.
- Work within budget guidelines and agreed service levels.
- Maintain accurate and detailed records.
This would be a fantastic opportunity for an experienced housing professional looking to step up into managerial role.
Requirements
We are flexible in how you have achieved your skills and experience, through education or through worked experience.
Ideally, we are looking for:
- Experience in social housing
- Experience of tenancy management and/or anti-social behaviour
- Holding a formal CIH or Management qualification at level 3 or above is desirable
Benefits:
Thrive's Top 10!
- Annual Leave - 25 days per year increasing by length of service (up to 30 days).
- Buy or sell annual leave
- Generous family friendly provision
- Pension - Thrive Homes will pay double your contribution (up to 10%).
- Discretionary Bonus
- Life assurance - a payment of 3x your salary
- Health Cash Plan - facility to claim cashback for dental, optical and physiotherapy costs, alongside wellness services.
- Virtual GP Service (available 24/7)
- Wellbeing reward scheme (earn vouchers through a health app)
- A range of engagement activities aimed at building team morale, supporting both physical and mental health, and celebrating all things that make us different!
All roles at Thrive are subject to a basic DBS check.
Closing date: 30th August 2024
Interviews to commence: TBC
Thrive's Approach
Thrive is an exciting place to work. We challenge ourselves and others to deliver results and think differently. We share positive experiences and messages, with trust and respect at the core of every relationship. Our leaders adopt a coaching and mentoring approach - enabling and empowering others to deliver. We embrace change and encourage a strong focus on positive outcomes. We value agile working arrangements from our offices in Apsley, Hertfordshire and we pride ourselves on looking after our colleagues by offering progressive careers and a full range of modern benefits, as we continue to grow as an organisation and aim to attract the very best people. Thrive is proud to deliver flexibility for employees to work in a manner that suits their wants/needs best. Our SMART working policy allows individuals to take full control of their productivity by offering a choice between working in-house or away from the office. This means that successful candidates have the freedom to work as little or as often as they like from Thrive's state-of-the-art offices.
Thrive homes are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. This commitment is at the core of our understanding the importance of different voices, experiences, perspectives and backgrounds. We actively encourage all applicants that are suitable for the role, from diverse career paths and backgrounds and from all sections of the community.
As committed members of Inclusive Employers and a Disability Confident Committed employer, we remain steadfast to a fair recruitment process. If you have any accessibility needs and require reasonable adjustment, please contact us.