A prestigious maintenance company who deals with high-end clients are seeking a dedicated and experienced Helpdesk Manager to lead the maintenance team in providing exceptional service to clients.
The role involves overseeing the daily operations of the helpdesk, ensuring that all support requests are handled promptly and effectively and managing a team of 3.
The modern open planned office is situated short distance from Waterloo East station.
Salary £35,000 - £38,000
9am - 5.30pm | Fully Office based | 1 year FTC
Responsibilities
- Oversee the daily operations of the helpdesk team and ensure effective support
- Raising invoices on client specific systems
- Requesting additional costs on client specific systems
- Creating and sending client invoicing spreadsheets
- Answering client and contractor invoice queries
- Cross-checking in-house system to client systems to ensure all jobs have been invoiced
- Raising permits correctly and in a timely manner
- Client meetings and occasional site visits
- Assist with projects, including processing quotes and estimates
- Responsible for out of hours call outs
- Develop and implement helpdesk policies, procedures, and best practices
Requirements
- Proven experience in a helpdesk support role, with at least 1 years in a management position
- Excellent communication skills, both verbal and written, with a focus on customer service
- Leadership skills with the ability to motivate and develop team members
- Strong problem-solving abilities and a proactive approach to issue resolution