Senior Stakeholder Management, Relationship & Engagement Officer needed in Gloucester £17.60ph ref 5250342
Role will be to lead and provide across our highways portfolio an effective and responsive first point of contact for a range of enquires and submissions in line with relevant policies and procedures. Ensuring we deliver an efficient, accurate and consistent service that reflects our high standards of excellence, both internally and externally across a very broad range of key stakeholders.
The role forms part of a multi-channel, first point of contact service for a variety of internal and external customers, providing a high quality service across a diverse range of services, that operates across a centralised service area and four (4) separate regional management areas.
The service is provided through various channels, both traditional and contemporary with additional support for our Customer and Emergency Service channels that includes phone, email, web-based enquiries, and social media. Ongoing developments in innovation and technology continue to underpin improvements and the way we service our customers and the broader community.
In the role you will need to demonstrate and maintain a political awareness that is critical in understanding the relationships that underpin the organisation and how things are done, ensuring that appropriate service delivery standards and procedures are implemented and maintained.