IT Support Engineer
York – Hybrid
£30,000 - £35,000
Elevation IT are working with a leading York based business in recruiting an IT Support Engineer.
Key Duties & Responsibilities:
- Manage New Starter IT onboarding, Role Changes, and Leavers
- Handle incoming requests, liaising with end users and IT suppliers
- Provide support to end users at all organizational levels, locally and remotely
- Perform regular maintenance and ensure uptime of video conference and other end-user equipment
- Conduct computer builds, support, repairs, and troubleshooting
- Facilitate user account setups and software troubleshooting
- Configure and troubleshoot mobile and tablet devices
- Support Teams Meeting Rooms
Skill & Experience:
- Experience in both local and remote support
- Proficiency in configuring and troubleshooting Windows 10 & 11
- Familiarity with Mobile Device Management, particularly Apple devices
- Experience in a Managed Service Desk environment
- Familiarity with Office 365 client-side operations
- Knowledge of Asset Management practices
- ITIL Foundation v4 certification
- Experience with Microsoft Teams Room systems
- Network troubleshooting skills for both Wi-Fi and LAN
Due to site travel a valid UK driving license and own vehicle are required.