We have an exciting opportunity available for an IT Manager (UK & Ireland) tojoin our Liverpool office**.** You will join us on a full-time, permanent basis. In return, you will receive a competitive salary and benefits.
The Role:
The primary purpose of the IT Manager (UK & Ireland) role is to be fully accountable for ensuring all IT systems in the UK & Ireland remain highly available, and that an excellent level of IT support is provided to the UK and Ireland business. Functionally reporting to the Europe IT Region they will adhere to Group IT & Security standards and assist locally with many IT related projects for the CMA-CGM group.
This position is also part of UK business management team, so attending and updating the UK Managing Director and other business managers on IT related issues and projects will be required on a regular basis, along with creating and updating IT budgets and overseeing IT procurement locally.
The UK consists of 5 offices and 1 in Ireland therefore travel to these offices is essential. Managing a team of 4 IT support staff locally and remote will also be required.
Your responsibilities as our IT Manager (UK & Ireland) will include:
- Manage the IT Helpdesk and workload of 4 full time IT Support Individuals (Across multiple offices)
- Support the Network Infrastructure (Patching / Fault finding etc.)
- Provide Helpdesk service to users (In person / Electronically / Remotely)
- Support Windows 2016 / 2019 / 2022 Server Infrastructure
- Ensure all helpdesk calls are logged in Service Now
- Ensure Team are all using Service Now efficiently
- Review and ensure documentation is maintained by the team
- Generate daily/weekly reports on helpdesk system for senior management
- Trend calls and suggest ways of reducing the number of calls for repetitive incidents
- Expert in CMA-CGM applications.
To succeed in the IT Manager (UK & Ireland), you'll need:
- A degree / IT qualification and a minimum of 5 years IT support experience in a networked IT environment.
- Minimum of 2 years Helpdesk/Support Management
- ITIL Foundation Accreditation
- Evidence of continual improvement of latest IT software / technologies
- Knowledge of Microsoft Windows (Clients) – all versions (10 and 11)
- Knowledge of Microsoft Windows 2016/ 2019 / 2022 Server
- Extensive knowledge of Active Directory / DNS / DHCP etc... including Azure Active Directory (Entra ID)
In return:
Not only do we offer a competitive salary, we also offer a generous benefits package including:
- 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave
- Discretionary annual bonus
- Enhanced pension scheme up to 15% total contribution
- Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
- Private healthcare (BUPA) + Healthcare Cash plan, including an Employee Assistance Programme
- Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille
- Hybrid Working
- Cycle to work scheme/ Season ticket loans
- Enhanced policies including Maternity & Paternity
Are you bold, imaginative, ready to take the initiative with integrity, and feel you are the right candidate for the IT Manager (UK & Ireland) opportunity,please click ‘apply' now! We would love to hear from you!