Job Title: FM Assistant
Location: Dame Mary Fagan House, Basingstoke.
Contract Type: Full Time, Temporary
Salary: £11.79 PH
About the Role
To provide an efficient and effective service for visitors and staff within a busy environment.
What is the day-to-day of the role:
- Provide an excellent 'front of house' customer service.
- Responding to telephone calls in a professional manner.
- Answer queries from members of staff.
- Assist with incoming and outgoing post and deliveries.
- Check facilities, tidying of resource areas.
- Provision and supply of stationery to staff including delivery, stock taking.
- Complete online electronic orders for stationery and cleaning supplies.
- Liaison with staff and building users on routine FM services.
- Assist with statutory testing within the building eg. weekly fire alarm testing.
- Report building faults accurately reporting the information.
- Report any problems or hazards to senior staff.
- Accurate completion of various records manually and online
- Deadline driven, so able to work to time efficiently.
Required Skills and Qualifications
- GCSE or equivalent Grade A-C in Maths and English, or relevant experience in similar role.
- Approachable with excellent communications and interpersonal skills showing diplomacy and tact.
- Customer services skills and confidence to interact with visitors.
- Able to follow routines, guidelines and set procedures.
- Able to work under own initiative but also be a team player.
- Able to seek guidance from appropriate contacts when required.
- Able to instigate appropriate response to a first aid situation.
- Able and willing to act as a Fire Marshal - training will be given.
- Able to respond in a calm, sensitive manner when required.
Benefits
- Full training provided
About Us
Connect2Hampshire is a managed service agency owned by Hampshire County Council providing temporary, contract and interim opportunities into the Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders.
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Connect2Hampshire is a trading style of Hampshire & Kent Commercial Services LLP - A joint venture between Hampshire County Council & Commercial Services Kent Ltd. Connect2Hampshire is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.