Job Summary
We are seeking a dynamic and experienced General Manager ready to lead a beautiful wedding venue to new heights of excellence. We are seeking a results-oriented General manager to oversee the operations of Belair House Restaurant and Wedding Venue. As General Manager, you will play a pivotal role in ensuring seamless event execution, fostering client relationships, and driving overall business growth. The ideal candidate will possess a strong background in the hospitality and event industry. This role requires a hands-on leader who can inspire and manage a diverse team while ensuring exceptional service standards are met.
Responsibilities
- Reporting to the Directors.
- Keeping abreast with all relevant industry laws and regulations and ensuring they are implemented to safeguard the venue.
- Overseeing that all relevant Health and Safety laws and procedures are adhered to.
- Overseeing the mandatory yearly re-training for all staff in Fire Safety, Manual Handling, Health and Safety, COSHH and any other essential training.
- Managing the venue staff and keeping them inspired and productive as well as overseeing all weddings and events held at the venue to ensure they are successfully delivered.
- Utilising all company policy and procedures in relation to HR, Finances, Sales, Wedding/Event Delivery, and other key operational matters.
- Collecting and sending accurate payroll information to the Head Office. Verifying and approving all holidays.
- Ensuring that the weekly reporting of all required statistics is carried out accurately.
- Managing the overall security of the venue.
- Stock management and reporting.
- Working with the Directors to plan, schedule and execute any renovations, refurbishment, and major changes to the property.
- Effectively investigating and handling any client complaints so they get fully resolved. Applying all policies and procedures concerning complaints and refunds.
- Holding and performing all duties of the Operations Manager in their absence.
- Maintaining a positive work environment and promoting staff morale, challenging any negativity, and working towards positive outcomes.
- Oversee all aspects of daily operations, including kitchen management.
- Ensure compliance with food safety regulations and maintain high standards of cleanliness and hygiene.
- Supervise and train staff in culinary techniques, hospitality practices, and customer service excellence.
- Manage inventory control, including ordering supplies and minimising waste.
Skills
- Have 3-5 years of General Manager experience in hospitality with proven track record of target attainment. Ideally in a Restaurant / Wedding venue.
- Strong knowledge of kitchen operations, food safety standards, and culinary practices.
- Excellent supervisory skills with the ability to lead and motivate a diverse team.
- Exceptional communication skills, both verbal and written.
- Strong organisational skills with the ability to multitask effectively in a fast-paced environment.
- Experience in bartending is an advantage but not essential.
- A passion for delivering outstanding customer service and creating memorable dining experiences.
If you are an enthusiastic leader with a passion for the hospitality industry, we invite you to apply for this exciting opportunity as our General Manager.