- *Resource Co-Ordinator needed**
- *Temp to Perm**
- *29K**
- *0930 to 1800- 40 Hours a week 5 days - Tuesday to Saturday**
Pertemps are recruiting for a Resource Co-Ordinator offering an excellent opportunity to be part of a great team environment in a rapidly growing business. To provide a cost effective, reliable, efficient and sustainable delivery service meeting the customers' needs and in line with the Company's objectives.
Responsibilities and duties include (but not exclusive to):
Customer service :
- Deliver high standard, exceptional customer service and respond to all customer enquiries in a professional and timely manner.
- Regular communication via teams and face-to-face meetings with key customers
- Complete all customer KPI reports accurately and send within the designated deadlines
Driver resourcing:
- Processing of self- employed driver applications,
- Carry out driver on boarding and facilitate smooth and effective handover to the Control team
- Collection of all relevant driver start up documentation
- Entering of new driver details into all appropriate systems
- Ensuring new driver records are accurate, up to date and compliant with company standard and legislation
- Cost effective recruitment of third-party support suppliers; negotiation of the most competitive supply rates
- Effective communication with new driver resource during the initial period to resolve issues in a timely and professional manner
- Maintain a qualified regional driver lead data base for future driver recruitment
- Effective liaison and communication with other departments and teams
- Preparation and update of driving training manual and start-up packs and driver induction presentations as required
- General compliance checks - e.g. DBS/MOT/Insurance
- Customer specific compliance checks and clearance
- Secure management and maintenance of driver administration files and computerised records, including removing drivers when requested
- Ensure existing driver records are accurate, up to date and compliant with company standard and legislation
- Ensure any driver training standards are met and arrange relevant training as necessary
- As a driver APP super-user, you will support the wider operations team with ensuring all drivers are compliant with live-time reporting of data/times and scanning
Compliance :
- Ensure all fleet operations are compliant with company procedure.
- enforce company policies and systems to represent best in class industry practices and procedures.
- Daily compliance checks on driver performance.
- Up to date reporting on compliance checks to issue internally and to key customers.
- Investigate and report on any incidences of non-conformance, implementing corrective actions to prevent future occurrences.
- Stay updated on industry regulations and best practice and implement changes as necessary.
- Support operational management teams in delivering robust driver and vehicle compliance.
Applicant Criteria:
- Understanding and experience of driver compliance desired
- Strong work ethic giving full attention to detail and accuracy
- Able to solve problems with minimal supervision
- Be able to demonstrate initiative in a fast-paced environment
- Excellent communication skills, especially a high standard of telephone etiquette with rapport building abilities
- Strong administration skills
- Willingness to co-operate with a positive outlook and work effectively as part of a team
- Experience within the industry preferred but not essential
- Experience of working in a high-pressured environment
- Willingness to be flexible and adaptable in an ever-changing environment
If you are interested please click apply now or email your CV to