Our client is a superb Company, who are looking for a dynamic, professional and progressive Manager to oversee the the day-to-day operations of our their serviced office centre based in Harrogate. The successful candidate will be responsible for leading a team of customer hosts, involved with recruitment, daily leadership and running the centre effectively on a daily basis with a real focus on effective and 1st class levels of customer support, creating and fostering a positive community within the centre.
We are looking for candidates who have experience leading or managing a team, driving proactivity and positive behaviours. Experience within a similar Office Management, Centre Management or you may have worked within Retail within a leadership role - we are open to specific experience as long as that people management experience is there. This role is fully office based, immersing yourself within the team and centre.
This is an urgent role, if you have the leadership experience outlined above, you are highly organised with strong stakeholder communication and excellent process management skills, do call us or send your CV today to be reviewed.
Key Responsibilities:
- Leading a team effectively on a daily basis, ensuring high levels of service and client satisfaction
- Overseeing all elements of office services such as reception, mail, client support and managing suppliers and contractors
- Being a key point of contact day to day for all customers on site, managing and provide solutions to a wide variety of queries, ensuring a satisfactory outcome
- Coordinate office moves and upgrades, keeping members fully updated throughout
- Ensure compliance with health and safety regulations
- Foster a positive and collaborative community among clients and members by organizing networking events and promoting interaction
- Involved with recruitment for your team, conducting 1-to-1's and ensuring positive leadership across the centre
- Report regularly to senior management on performance, client satisfaction, and opportunities for improvement
Qualifications:
- You will have experience with leading or managing a team
- Experience perhaps within Office Management, a PA role, Facilities Management or you maybe a Manager within Retail or Hospitality looking for a change
- Any exposure to Health & Safety would be an advantage
- Strong budgeting and reporting skills.
- Excellent communication and interpersonal skills with a real focus on 1st levels of customer service
- Strong problem-solving abilities - very solution led in your approach
- Ability to work independently and lead a team.
- Proficiency in office software, including Microsoft Office, CRM, and facility
This is a superb opportunity for the right candidate and as outlined above, we are open to the experience that you may have. Leadership experience is essential, as is a professional approach and 1st class standards across all areas of your work. If you have the skills and experience outlined above, please contact us immediately to be considered.