We are looking for a proactive, client-focussed person to be the primary interface with selected employer partners, holding overall accountability for business partnering and key stakeholder relationships. You will be accountable for setting and leading the strategic direction and intent for programme delivery, as well as establishing and achieving objectives to realise the partnerships' full potential. You will provide leadership and direction for the Partnership Associates driving a consistent approach to maximise the revenue available.
What will you be doing?
- Develop and implement strategic account plans to manage and grow accounts
- Retain partners, build strong, trusting relationships with a network of stakeholders across the partner's business.
- Understand partner needs and identify new business opportunities within your portfolio, analyse and review performance, spot trends in growth or decline and identify solutions to drive success
- Provide superior customer service, leading to high levels of customer satisfaction.
- Develop ‘trusted advisor' status with partner stakeholders and executive sponsors to help shape and influence future partnership strategy
- Communicate and coordinate with internal teams to deliver solutions within agreed timeframes
- Identify opportunities for improvement which maximise new and existing revenues and improve partner and learner satisfaction
- Lead, develop and manage the Partnership Associates ensuring that they are actively driving programme delivery
What will you bring to the role?
- Demonstrated ability to understand customer business goals and how to create strategies to help achieve them
- Proven experience of operating successfully in a senior level sales role including pitching proposals, developing, and presenting solutions to partners
- Proven experience of developing trust, and maintaining strong relationships with senior stakeholders
- Experience of working in a customer focused environment to deliver high levels of customer satisfaction
- Familiarity of working in a high demand environment delivering to targets and tight deadlines
- Excellent communication, presenting and listening skills
Giving back to you – our Group Benefits
- 25 days' holiday rising with service and your birthday off.
- Holiday purchase scheme for those life changing trips and moments.
- Long service reward and recognition
- Enhanced Pension
- Group Life Assurance – 3 x Annual salary
- Unlimited access to six Smart Health services including a 24/7 virtual GP
- Health Cash Plan
- Access to curated wellbeing content and our Employee Assistance Programme
- Perkbox
- To support your work/life balance we give you the opportunity of flexibility within our core working hours (9.00 – 5.30).
- Enhanced sick pay
- Enhanced Maternity/Shared Parental and Adoption packages leave
- A reward programme and recognition programme and annual awards event
Who are Lifetime Training?
Lifetime Training is part of the Lifetime Training Group. As a Group we are passionate about learning and creating life changing opportunities for our learners. We are made up of four unique businesses, two of which focus on apprentice training across a range of professions, one that focusses on awarding qualifications, and one which develops the awarding software.
We are at the forefront of innovative training and awarding and as a larger group network we can offer a broad range of development opportunities, great benefits and a people focussed reward and recognition offering
At Lifetime Training Group, we are committed to broadening the diversity of our workforce and creating a sense of belonging for all. In this way we will better represent our learners and partners to greater understand and fulfil their needs.