Revenues Officer
Temporary role (until 31st December 2024)
Salary: £20 per hour
A local council are searching for a temporary revenues officer who will be working within the Council Tax Recovery team.
Responsible for taking all incoming recovery calls from the Council Tax charge payers, taking payments and setting up payment arranges.
Responsibilities:
- Communicate with taxpayers and other interested persons, predominantly by telephone, to identify occupiers, owners for liabilities, discounts and disregards.
- To facilitate payment of Council Tax by ensuring that demand notices and other documentation are issued to tax payers as appropriate.
- Implement methods of payment, refunds and other transactions as necessary.
- Serve various legal notices and invoices for all debt types, implementing payment agreements and take appropriate action for collection and recovery in accordance with guidelines, taking ownership of monitoring accounts and payment arrangements.
- Ensure that appropriate methods of enforcement and sanctions are pursued, having regard to the means and circumstances of debtors, ensuring that due regard is taken in vulnerable cases.
- Ensure that appropriate methods of enforcement and sanctions are pursued,
- Maintain knowledge of Council Tax and Benefits legislation, including debt collection, enforcement and insolvency law
- To represent the council in court hearings for all debt types.
- Ensure that communications with DWP through the Customer Information System (CIS) or its equivalent are properly implemented and undertaken by the relevant staff
- To identify cases of hardship or other circumstances where a debt may be irrecoverable and to make recommendations for write-offs, referring debtors to local welfare benefits and debt counselling groups where appropriate.
- Liaise with other staff as appropriate in relation to the collection and enforcement of all debt types owed to the Council.
- Liaise with enforcement agents, the Police, Courts and with other external collection and enforcement agents to seek to obtain prompt and correct settlement of debts.
The ideal candidate will need experience working within a busy Council Tax Recovery department and advanced use of Civica Open Revenues.
Important Notice: Noble Recruiting Limited, located in Billericay, Essex, is an equal opportunities employer. With over 15 years of experience, we specialise in both permanent recruitment and the supply of temporary workers. By applying for this role, your details will be processed by Noble Recruiting Limited. For details on how we handle your information, please refer to our Privacy Policy on our website.
Application Status: Due to the high volume of applications, if you haven't heard from us within 14 days, please consider your application unsuccessful at this time.