We are currently looking for a self-motivated and driven Support Technician to join a well-established and global leading specialist supplier based in Northampton. This is a permanent, office-based role, working full time hours, 8.30am-5pm Monday - Friday, and paying £30K.
If you are looking to join a growing, family owned business and enjoy a challenge, then this might be the role for you!
The Role:
- Efficiently answer support phone calls for all equipment and software
- Provide technical support to customers and go through all troubleshoot options and the first line support procedure
- Escalate issues further to second line support when required
- Responsible for sending out loan equipment and spare parts to customers
- Talking customers through spare parts replacement / repairs over the phone or via video
- Send introductory emails to customers regarding the procedure to software installs
- Carry out remote software installs on new equipment
- Raise technical cases on the CRM system and create quotes
- Email quotes and quotation reports to the end customer
- Liaise with internal teams on customer / client requests and queries
You:
- Outstanding communication skills both written and verbal
- Posses solid analytical and problem-solving skills
- Previous experience providing first line support
- Ability to work under pressure and to deadlines
- Highly organised with attention to detail
- Demonstrates professionalism and a positive, can-do attitude
The Package:
- £30K salary
- Full training given
- 20 days holiday plus bank holidays
- Mobile phone
If you would like the opportunity to work for a fantastic company who can offer excellent training and development, please apply today!
Please note, due to the volume of applications we receive, we are unable to acknowledge every application. Therefore, if you have not heard from us within seven days of your application, please assume your application has been unsuccessful. However, if we think that your skills and qualifications may be suitable for other similar positions, we may hold your details on file and contact you in the future.