I am working with an Insurance Client based in Norwich City Centre, who are looking for a number of Inbound Call Handlers for their Motor Claims team.
The role is full time, to start ASAP and will run for 3-6 months initially with potential to extend.
The role is hybrid offering 50/50 home/office work after initial training for 1st week.
The roles are paying £13.14 PAYE per hour + holiday pay.
The offices are easily accessible by public transport and there is also free parking on-site.
Flexible shift pattern Monday - Friday 09:00 - 17:00 (30 min lunch break)
Description
- These roles are similar to a switchboard - they will direct the calls to the correct area of the business - to enhance the customer experience and save customers bouncing around the system and reduce call demand into the fulfilment team.
- The calls are an average of 2 mins - approx. 100 per day. The person must understand the customer demand and direct the customers to the correct area.
- There will be a set of questions (tool) to direct the calls
- The person will also be required to demand capture to so the call data can be analysed.
- Must have excellent communication skills/ customer service and empathy and the ability to utilise the system.
- There are no data protection questions asked at this stage as this will be verified by the end team.
Interviews (group interview) will be held on site in Norwich City Centre on Thursday 8th August 2024 at 2pm.
CV deadline: Friday 26th July @ 16.30pm
Please only apply for this post if you have all the essential skills as mentioned above and available to start work on no more than 2 week's notice.
Eden Brown Synergy is an equal opportunities employer.
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