We are recruiting for a leading UK-based company that are recognised for their commitments to ethical practices, using natural and cruelty-free ingredients in their products. They are dedicated to supporting charitable causes, reflecting a strong ethos of giving back to their community, and believe it is also important to create a fulfilling and healthy workplace for their hardworking employees.
They are looking for a Customer Service Manager to join their Horsham team on a full time basis (Monday - Friday, 9:00am - 5:00pm).
Why Work Here?
- 4% pension contribution
- Life assurance plan
- Additional day of annual leave and a £500 bonus (pro rata) after 5 years of service
- Further extra day of annual leave and a £1,000 bonus (pro rata) after 10 years of service
- Half-day annual leave on Christmas Eve and New Year's Eve
- Free parking
- 50% discount on company products
- Weekly delivery of fresh fruit and snacks to the office
Who Are They Looking For?
- A driving license is required.
- Strong attention to detail and excellent communication skills.
- Ability to manage workload and prioritize tasks effectively.
- Proficiency in English, both written and spoken.
- Good numerical skills and familiarity with Microsoft Office (Word and Excel).
- Enthusiasm for learning new skills and developing product knowledge.
- Proactive, "can-do" attitude with a focus on improvement.
- Previous experience in a customer care role, especially with telephone, live chat, and email (using Gorgias), is a plus.
What Does The Role Look Like?
- Manage and support the customer service team, ensuring workflow efficiency and team productivity.
- Resolve customer complaints and service issues, liaising with other departments as needed.
- Conduct yearly performance reviews and oversee team leave and sickness.
- Train new employees and keep the team updated on systems, products, and procedures.
- Handle customer communications across various channels, process orders, and manage customer returns and refunds.
- Maintain professional relationships and assist other departments with administrative tasks.
If you are interested in becoming a part of an ethical and environmentally friendly company who cares about what they do, apply here or contact Jamie Watson at Clearline Recruitment.
Job Title: Customer Service Manager
Salary: £30,000 per annum
Location: Horsham
Full Time: Monday - Friday, 9:00am - 5:00pm